Hello!
We are thinking of using Resource Scheduling, for room, supply and instructor management for our offering of art classes, and are looking for some feedback from anyone who is currently using it.
Specifically we were hoping to hear how these things work for you.
Thank you,
Sunny
Hi! I'm looking into this for our center too and not finding a whole lot of use cases or examples out there. If you're still working on it, I'm happy to brainstorm together.
We use Resource Scheduling for pretty much everything (art classes, concerts, lectures, anything where a body will be in a room).
The initial set-up kind of sucked. We had Tessitura Services do most of it when we signed our initial contract. But that's only because we have A LOT of different spaces. (I think we are up to over 20 between gallery spaces and studios).
Once they were in there it's actually super easy to use them. Cancelling assignments you just select the specific space, filter to the date you need; the schedule will be listed with a little trash can next to it (click the trash can to delete it). We cancel assignments all the time if a class gets cancelled or we need to move to a new space. To change an assignment, you would just cancel it out of the first resource and then add it back in to the second.
Our only real complaint with it is that if we have a recurring assignment, it won't let us cancel just ONE if we need to. For example if we have a concert in our SWC space the first Sunday of every month, we set up the recurring schedule as such. The problem is, if we need to cancel for one month (say July we cancel because it's on July 4th or something), the calendar won't let us delete just the one. We have to stop the recurring before that date and build a new recurring after that date. It's a little annoying.
Hey Sunny and Debra. We use it here at the Royal Shakespeare Company (and I used it in a previous job at Shakespeare's Globe). 3 spaces here, set-up didn't take too long, very quick to amend things or make changes. Cancellations very easy too. Our templates roll over year to year, no need to remake them, they're not like performance set-ups.
Like Chelsea mentions, it's not easy to amend a recurring booking in the Ticketing Set-up area of resource scheduling. You also can't make an available/ busy template for multiple spaces at a time, you'll need to do it for one room, then do it for another room, then do it for another room... This gets a bit tiring, especially when inputting busy/ available templates for the school holidays for example. You might spend a couple of hours booking in the holidays for the year ahead, rather than a couple of minutes in a room booking software.
One of the things I would love to see Tessitura do more of, is how it could link in to other Venue Management/ Room Booking software. At the moment we manually duplicate all the room bookings into our software (Artifax).