Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Following- I haven’t seen this error but I created a new user and she’s not showing up on the drop down menu as a Worker when creating a Plan. Any suggestions?

Shelley Espinoza

System Services Manager

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Laura House
Sent: Friday, June 09, 2017 1:20 PM
To: Shelley Espinoza
Subject: [Tessitura Development Forum] Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Good Afternoon--Need help on Worker Setup error message, cause, and how to fix

Has anyone seen this error message and found a way to fix it?

Cannot Create Worker with Inactive Suffix (Worker.Suffix)

The worker in question has been set up in: 

Tessitura Security module (we tried User Type, and Both ),

and has her Constituent ID entred as the Worker ID,

and the Worker Type is set to the same as the other workers at the organization.

Please let us know if you have seen and solved this issue.

Your assistance is Greatly Appreciated!

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

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Hey Laura,

Just a starting point and shooting from the hip…  check the worker’s Tessitura record.  Is there an inactive suffix used there? 

Dot

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Laura House
Sent: Friday, June 09, 2017 2:28 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Development Forum] Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Good Afternoon--Need help on Worker Setup error message, cause, and how to fix

Has anyone seen this error message and found a way to fix it?

Cannot Create Worker with Inactive Suffix (Worker.Suffix)

The worker in question has been set up in: 

Tessitura Security module (we tried User Type, and Both ),

and has her Constituent ID entred as the Worker ID,

and the Worker Type is set to the same as the other workers at the organization.

Please let us know if you have seen and solved this issue.

Your assistance is Greatly Appreciated!

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Shelley,

Your worker will need a constituent record in Tessitura.  If the worker already has a constituent record in Tessitura, go to the Security module make sure the new worker has a user type (right below First Name in the Security Module) of User or Both,

then enter that constituent record ID as the Worker ID, and then select the appropriate Worker Type (this is a drop-down, driven by System Table TR_Worker_Type ).

Then when you go to the Plans tab on the Worker’s constituent record, choose the Worker Setup radio button, and add them.  This is all neatly described in the Tessitura documentation (we’re on Tessitura 12.5.1, so it’s here:

http://www.tessituranetwork.com/Help_System_v125/Tessitura_v125_Left.htm#CSHID=Plans%2FWorker%20Setup.htm|StartTopic=Content%2FPlans%2FWorker%20Setup.htm|SkinName=TN Skin

When I find out how to make this error stop popping up, I will update in this post.

Following- I haven’t seen this error but I created a new user and she’s not showing up on the drop down menu as a Worker when creating a Plan. Any suggestions?

Shelley Espinoza

System Services Manager

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Laura House
Sent: Friday, June 09, 2017 1:20 PM
To: Shelley Espinoza
Subject: [Tessitura Development Forum] Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Good Afternoon--Need help on Worker Setup error message, cause, and how to fix

Has anyone seen this error message and found a way to fix it?

Cannot Create Worker with Inactive Suffix (Worker.Suffix)

The worker in question has been set up in: 

Tessitura Security module (we tried User Type, and Both ),

and has her Constituent ID entred as the Worker ID,

and the Worker Type is set to the same as the other workers at the organization.

Please let us know if you have seen and solved this issue.

Your assistance is Greatly Appreciated!

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hey Laura,

Just a starting point and shooting from the hip…  check the worker’s Tessitura record.  Is there an inactive suffix used there? 

Dot

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Laura House
Sent: Friday, June 09, 2017 2:28 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Development Forum] Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Good Afternoon--Need help on Worker Setup error message, cause, and how to fix

Has anyone seen this error message and found a way to fix it?

Cannot Create Worker with Inactive Suffix (Worker.Suffix)

The worker in question has been set up in: 

Tessitura Security module (we tried User Type, and Both ),

and has her Constituent ID entred as the Worker ID,

and the Worker Type is set to the same as the other workers at the organization.

Please let us know if you have seen and solved this issue.

Your assistance is Greatly Appreciated!

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

So glad that was the solution!  It was just a hunch.

Thanks for giving me the rest of the week off.  I’m telling my boss I’m outta here J

Dot

Hey Dot,

You are a genius!!!—that is literally what the error message points to—but, on the constituent record, it looks like the Suffix is blank currently.  It turns out, we have two rows for the blank suffix, one is active, the other inactive.  Once I changed the suffix to the active choice, we were able to complete the Worker Setup on the plans tab.

Thanks again, Dot. You may take the rest of the week off!

Hey Laura,

Just a starting point and shooting from the hip…  check the worker’s Tessitura record.  Is there an inactive suffix used there? 

Dot

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Laura House
Sent: Friday, June 09, 2017 2:28 PM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Development Forum] Worker.Suffix Error Message Cannot Create Worker with Inactive Suffix

Good Afternoon--Need help on Worker Setup error message, cause, and how to fix

Has anyone seen this error message and found a way to fix it?

Cannot Create Worker with Inactive Suffix (Worker.Suffix)

The worker in question has been set up in: 

Tessitura Security module (we tried User Type, and Both ),

and has her Constituent ID entred as the Worker ID,

and the Worker Type is set to the same as the other workers at the organization.

Please let us know if you have seen and solved this issue.

Your assistance is Greatly Appreciated!

Thank you,

Dr. Laura House, Shared Services Database Manager

Kauffman Center for the Performing Arts

1601 Broadway | Kansas City, MO 64108

direct 816.994.7214 | cell 816.301.1304 | fax 816.994.9037

kauffmancenter.org | a non-profit 501(c)3 organization

Enriching the lives of everyone in our community through extraordinary and diverse performing arts experiences.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!