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Pledge Billing error

Kim Lee
$organization
Hi, We are starting to explore using Pledge Billing. We've set this us in our test system, and have run the Pledge Billing Utility. However the Pledges were not paid, and are showing as 'Billed without Payment' in Controbutions. Running the Pledge Billing Summary, I can see that we have the following Billing Problem listed 'Could not find billing information for ref_no = xxxxxx' Has anyone come accross the issue and knows what we may have missed in our setup? Thanks in advance, Kim
  • Former Member
    Former Member $organization
    Hi Kim Did you remember to select/enter the Credit Card (Account) to use for the Auto-billing on the contribution record? (as per happy-snap attached). I think it's easy not to notice it sitting there, because it's detached from the rest of the Pledge stuff. Ken
  • $organization in reply to Former Member
    Thanks Ken! Yes we had entered/selected the Credit Card details when we setup the Pledge Billing, and I can see it there when I reload the Pledge. Any other ideas? Cheers, Kim
  • $organization in reply to Former Member
    Thanks Ken! Yes we had entered/selected the Credit Card details when we setup the Pledge Billing, and I can see it there when I reload the Pledge. Any other ideas? Cheers, Kim
  • $organization

    Hi Kim!

     

    As you’ve not used this before it might be that some of the credit card types don’t have “Default for Billing” box checked in Payment Method setup. If that’s not it, for the problem ones have you tried re-associating a credit card to the Contribution?

     

    If you still have no joy, you should submit a TASK ticket.

     

    Cheers

    Sandra

     

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Kim Lee
    Sent: Tuesday, February 7, 2017 2:55 PM
    To: Sandra Ashby <sashby@tessituranetwork.com>
    Subject: [Tessitura Development Forum] Pledge Billing error

     

    Hi, We are starting to explore using Pledge Billing. We've set this us in our test system, and have run the Pledge Billing Utility. However the Pledges were not paid, and are showing as 'Billed without Payment' in Controbutions. Running the Pledge Billing Summary, I can see that we have the following Billing Problem listed 'Could not find billing information for ref_no = xxxxxx' Has anyone come accross the issue and knows what we may have missed in our setup? Thanks in advance, Kim




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I think that you are receiving that error message because the TEST system will NOT process credit cards. It is NOT linked to the cc processor.

     

    Marie

     

    ---

    Marie Kocher | Development Assistant

    Kansas City Ballet | Todd Bolender Center for Dance & Creativity

    500 W. Pershing Road, Kansas City, MO 64108

    816.216.5582 (D) | 816.931.2232 x1382 (O) | 816.931.1172 (fax)

    kcballet.org

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Kim Lee
    Sent: Monday, February 06, 2017 9:51 PM
    To: Marie Kocher <mkocher@kcballet.org>
    Subject: [Tessitura Development Forum] Pledge Billing error

     

    Hi, We are starting to explore using Pledge Billing. We've set this us in our test system, and have run the Pledge Billing Utility. However the Pledges were not paid, and are showing as 'Billed without Payment' in Controbutions. Running the Pledge Billing Summary, I can see that we have the following Billing Problem listed 'Could not find billing information for ref_no = xxxxxx' Has anyone come accross the issue and knows what we may have missed in our setup? Thanks in advance, Kim




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Marie Kocher
    Thanks Sandra, Yes we'd missed checking Default for Billing on the relevant payments methods. Its working in our Test system now, using emulation credit card processing. Cheers Kim