I think that you are receiving that error message because the TEST system will NOT process credit cards. It is NOT linked to the cc processor.
Marie
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Marie Kocher | Development Assistant
Kansas City Ballet | Todd Bolender Center for Dance & Creativity
500 W. Pershing Road, Kansas City, MO 64108
816.216.5582 (D) | 816.931.2232 x1382 (O) | 816.931.1172 (fax)
kcballet.org
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Kim Lee Sent: Monday, February 06, 2017 9:51 PM To: Marie Kocher <mkocher@kcballet.org> Subject: [Tessitura Development Forum] Pledge Billing error
Hi, We are starting to explore using Pledge Billing. We've set this us in our test system, and have run the Pledge Billing Utility. However the Pledges were not paid, and are showing as 'Billed without Payment' in Controbutions. Running the Pledge Billing Summary, I can see that we have the following Billing Problem listed 'Could not find billing information for ref_no = xxxxxx' Has anyone come accross the issue and knows what we may have missed in our setup? Thanks in advance, Kim
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