Hi!
I know this is in another forum, but wanted to not clog up the more general conversations.
Would anyone be willing to share a survey they've created in WordFly, specifically, to deal with patron responses to concert cancellations and what to do with their tickets? I'm trying to convince my higher ups that a survey will help alleviate calls to the box office so that we don't have hundreds of patrons calling in at the same time and then eventually complaining about wait times.....
Thank you in advance!!
We've been using formstack, which someone posted on one of the other forums. It has helped lower the call volume for the Box Office.
We made a link to a wufoo form in our email to ticketbuyers (which went out through WordFly). We asked everyone if they wanted to donate or get a full refund, and also for their preferred contact information in case their ticket purchase was outside of 45 days and we need to call them for CC information. It has been great, as we no longer have the box office staffed due to the closure. Our full-time Visitor Services team is able to upload that information to a spreadsheet and keep everything organized.
Hi Kari,
Kirk from Wordfly shared this great example with our team yesterday - https://media.wordfly.com/sydneydancecompany/pages/2020-S1-TicketHolders-ALTERNATE/ (Many thanks to Sydney Dance Company!) I know the Wordfly team is always happy to assist (support@wordfly.com or 1-844-359-7570) with setup or brainstorming and they have additional information on Pages HERE. In addition, the team here at Tessitura has documented best practices on CSI configuration that Wordfly, Prospect2, box office employees, and other channels can use to collect customer preferences. These can be incorporated into your bulk refund process with the newly released Event Cancellation Utility, and we are working on other ways to use CSIs strategically for this purpose. In addition, we are finalizing functionality that will be available within TNEW to address the needs of gathering customer preferences. Keep your eyes on our Business Continuity Resources for more information as we release it.
Please let us know if we can help in any other way,
~Rebecca
Hi -
Here's what we rolled out with just now. (This is more or less round 3 for us--follow up after two rounds of announcements.)
Campaign: http://wfly.co/Dg45W (don't click on the form; it's live)
WordFly Pages: https://media.wordfly.com/new42/pages/1920-Season-Cancellation-Donation/index.html (this is the test url; you're welcome to click)
We're integrated from Pages to Tessitura, so these responses are becoming CSIs. We didn't use this method til now, as Ticket Services had some other systems in place and we didn't want to introduce anything new when it was all hands on deck. The form here is *just* for donating tickets back, not 1:1 customer service, so different conclusion this time.
Email went out at 2pm our time and, as I type this at 255, we're almost to 90 donations.
Hi again everyone!
Is it possible to populate the information in the survey with subscriber information? So if one of the fields is ID# or performances, is it possible to have that pre-populated?
Hi Kari - I just wanted to suggest you bring some of these questions over to the Ecosystem Group where I know WordFly staff is also hanging out and willing to help / provide examples. I don't believe that you can use any dynamic data in the Pages themselves, but I'd have to confirm that with my WordFly colleagues.
Here's the Ecosystem Group and link to the specific Email Marketing area if you are interested!
Best,
HeatherProduct Owner, Integrations