Hi!
I know this is in another forum, but wanted to not clog up the more general conversations.
Would anyone be willing to share a survey they've created in WordFly, specifically, to deal with patron responses to concert cancellations and what to do with their tickets? I'm trying to convince my higher ups that a survey will help alleviate calls to the box office so that we don't have hundreds of patrons calling in at the same time and then eventually complaining about wait times.....
Thank you in advance!!
Hi -
Here's what we rolled out with just now. (This is more or less round 3 for us--follow up after two rounds of announcements.)
Campaign: http://wfly.co/Dg45W (don't click on the form; it's live)
WordFly Pages: https://media.wordfly.com/new42/pages/1920-Season-Cancellation-Donation/index.html (this is the test url; you're welcome to click)
We're integrated from Pages to Tessitura, so these responses are becoming CSIs. We didn't use this method til now, as Ticket Services had some other systems in place and we didn't want to introduce anything new when it was all hands on deck. The form here is *just* for donating tickets back, not 1:1 customer service, so different conclusion this time.
Email went out at 2pm our time and, as I type this at 255, we're almost to 90 donations.