Hi!
I know this is in another forum, but wanted to not clog up the more general conversations.
Would anyone be willing to share a survey they've created in WordFly, specifically, to deal with patron responses to concert cancellations and what to do with their tickets? I'm trying to convince my higher ups that a survey will help alleviate calls to the box office so that we don't have hundreds of patrons calling in at the same time and then eventually complaining about wait times.....
Thank you in advance!!
Hi Kari,
Kirk from Wordfly shared this great example with our team yesterday - https://media.wordfly.com/sydneydancecompany/pages/2020-S1-TicketHolders-ALTERNATE/ (Many thanks to Sydney Dance Company!) I know the Wordfly team is always happy to assist (support@wordfly.com or 1-844-359-7570) with setup or brainstorming and they have additional information on Pages HERE. In addition, the team here at Tessitura has documented best practices on CSI configuration that Wordfly, Prospect2, box office employees, and other channels can use to collect customer preferences. These can be incorporated into your bulk refund process with the newly released Event Cancellation Utility, and we are working on other ways to use CSIs strategically for this purpose. In addition, we are finalizing functionality that will be available within TNEW to address the needs of gathering customer preferences. Keep your eyes on our Business Continuity Resources for more information as we release it.
Please let us know if we can help in any other way,
~Rebecca