Hi!
I know this is in another forum, but wanted to not clog up the more general conversations.
Would anyone be willing to share a survey they've created in WordFly, specifically, to deal with patron responses to concert cancellations and what to do with their tickets? I'm trying to convince my higher ups that a survey will help alleviate calls to the box office so that we don't have hundreds of patrons calling in at the same time and then eventually complaining about wait times.....
Thank you in advance!!
We made a link to a wufoo form in our email to ticketbuyers (which went out through WordFly). We asked everyone if they wanted to donate or get a full refund, and also for their preferred contact information in case their ticket purchase was outside of 45 days and we need to call them for CC information. It has been great, as we no longer have the box office staffed due to the closure. Our full-time Visitor Services team is able to upload that information to a spreadsheet and keep everything organized.