Hello,
For years we've implemented GST as being built into our pricing layers and then our finance team will just back it out, which has worked quite well for us. We decided to change it this year and implement it as a "Performance Seat Level" fee. We are wondering if anyone has been able to successfully implement it as a fee, as we are finding that we are having issues with exchanges and refunds -- the fee not being returned when necessary and agents needing to override it. We process exchanges in a new order. We are on V15.1.
Thank you,
Lou Ann
Hi Lou Ann,
We have been doing HST (GST+PST) as a fee since we onboarded with Tessitura in 2017. We haven't run into any issues with refunding or ticket exchanges; although we don't do exchanges in a new order, so I can't comment on that. Our HST fee is set for Order Level under the Calculation Rules / Fee Frequency. I seem to remember that we did run into some issues when we first tried it using Performance Seat Level, so we went with Order level and it's been good for our application.
Cindy
We have been doing GST as fees as well since we implemented Tessitura back in 2017. We haven't run into any issues with returning tickets. We do both - returns in a new order & same order. We do "Performance Seat Level" fees. The fee is set up as rule based and can not edit and we haven't had any issues returning tickets. We have different seasons for Non GST programs. We have a program that we allow our day admission tickets be used to purchase a memberships within 7 days from the visit - the tickets are returned and memberships (as products) are purchased.
Brenda
If you have a percentage fee, there is a setting on the fee called Allow Neg %, which means "Allow Negative Percentage". And, in the Fee Rules tab, the Transaction Types you can select include Sale, Return and Exchange. If you check Allow Neg % and include the Return and/or Exchange transactions (or "all types"), then when you return or exchange in a new order, the system will calculate the fee based on the negative ticket amount and give you a negative fee, i.e. a return.
Also, we have a comparison of Price Layers and Fees here if you'd find that helpful in this configuration.
-Michael