Hello,
For years we've implemented GST as being built into our pricing layers and then our finance team will just back it out, which has worked quite well for us. We decided to change it this year and implement it as a "Performance Seat Level" fee. We are wondering if anyone has been able to successfully implement it as a fee, as we are finding that we are having issues with exchanges and refunds -- the fee not being returned when necessary and agents needing to override it. We process exchanges in a new order. We are on V15.1.
Thank you,
Lou Ann
Hi Lou Ann,
We have been doing HST (GST+PST) as a fee since we onboarded with Tessitura in 2017. We haven't run into any issues with refunding or ticket exchanges; although we don't do exchanges in a new order, so I can't comment on that. Our HST fee is set for Order Level under the Calculation Rules / Fee Frequency. I seem to remember that we did run into some issues when we first tried it using Performance Seat Level, so we went with Order level and it's been good for our application.
Cindy