Hello,
For years we've implemented GST as being built into our pricing layers and then our finance team will just back it out, which has worked quite well for us. We decided to change it this year and implement it as a "Performance Seat Level" fee. We are wondering if anyone has been able to successfully implement it as a fee, as we are finding that we are having issues with exchanges and refunds -- the fee not being returned when necessary and agents needing to override it. We process exchanges in a new order. We are on V15.1.
Thank you,
Lou Ann
Hi Lou Ann,
If you have a percentage fee, there is a setting on the fee called Allow Neg %, which means "Allow Negative Percentage". And, in the Fee Rules tab, the Transaction Types you can select include Sale, Return and Exchange. If you check Allow Neg % and include the Return and/or Exchange transactions (or "all types"), then when you return or exchange in a new order, the system will calculate the fee based on the negative ticket amount and give you a negative fee, i.e. a return.
Also, we have a comparison of Price Layers and Fees here if you'd find that helpful in this configuration.
-Michael