Hi,
I am a new Tessitura user working in our Group Sales and Reservations Department. We went live with v16.0 this past September. We do a robust Motorcoach business in the fall, and currently have a pay on arrival policy for most groups. Just wondering if any of you can share a best practice policy for our gate staff when a group is a no- show. I would like to keep a record of the order and mark it as a no-show, but do not want it to show up on unpaid booking reports.
In this case of an unpaid order, do your gate staff simply delete the tickets from the sub line items?
Thanks for your input.
Rebecca
As soon as you get an answer for this, please let us know! NBMAA goes Live with v16 end of January!
We'd love a better way of keeping track of our no-shows too. Thankfully we don't get that many; for us most will call ahead of time to cancel or to reschedule.
Hi Rebecca!
We currently delete everything in the order, and enter "No call, no show" in the Notes section of the order. The order shows up in Ticket History, so we can see in the future that they've no-showed in the past.
Caity
Hi Rebecca,
I'm many years removed from ticketing but I remember adjusting the category for group orders to 'No Show'. The line items would then be cleared from the order and we would refer to the Orders screen if needed to reference a group's history.
I have never thought to use Order Category for this purpose... thank you for that Greg!!
This is a great way forward. Thank you, Greg!
That is what we started too. I agree with you the report category Greg suggested is a good way forward as well. Thanks for your response!