Hi,
I am a new Tessitura user working in our Group Sales and Reservations Department. We went live with v16.0 this past September. We do a robust Motorcoach business in the fall, and currently have a pay on arrival policy for most groups. Just wondering if any of you can share a best practice policy for our gate staff when a group is a no- show. I would like to keep a record of the order and mark it as a no-show, but do not want it to show up on unpaid booking reports.
In this case of an unpaid order, do your gate staff simply delete the tickets from the sub line items?
Thanks for your input.
Rebecca
As soon as you get an answer for this, please let us know! NBMAA goes Live with v16 end of January!
We'd love a better way of keeping track of our no-shows too. Thankfully we don't get that many; for us most will call ahead of time to cancel or to reschedule.