Hi,
I am a new Tessitura user working in our Group Sales and Reservations Department. We went live with v16.0 this past September. We do a robust Motorcoach business in the fall, and currently have a pay on arrival policy for most groups. Just wondering if any of you can share a best practice policy for our gate staff when a group is a no- show. I would like to keep a record of the order and mark it as a no-show, but do not want it to show up on unpaid booking reports.
In this case of an unpaid order, do your gate staff simply delete the tickets from the sub line items?
Thanks for your input.
Rebecca
Hi Rebecca,
I'm many years removed from ticketing but I remember adjusting the category for group orders to 'No Show'. The line items would then be cleared from the order and we would refer to the Orders screen if needed to reference a group's history.
This is a great way forward. Thank you, Greg!