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Question for this group about v16 benefits feature

Chris Szalaj
$organization

Hi Museums, Zoos and Aquariums Members:

We are working on the Benefits feature of v16 memberships, and have a question about one particular aspect of benefits. The Benefits feature is a replacement for the Entitlements Plugin that some of you may be using today.

Our question is this:

Do you have a need today for benefits that are tracked on a monthly basis?

The current entitlements plugin does not do this, but we can imagine some use-cases that make it desirable. We want to know if any of you are tracking monthly benefits in practice today, or if you have programs in place now that would benefit from it.

For example: “Jessica” buys an individual membership to her local zoo. She can go as often as she wants and she gets up to 2 additional admissions per month for guests.

Bonus Question:

Would the ability to have perpetual/sustaining memberships billed monthly change your opinion on whether this was a useful feature?

Thank you!

Chris Szalaj

Product Owner, Business Facing Products

  • $organization

    I need the ability to be constantly updating entitlements, really -- our members receive a certain number of tickets (either 1 or 2) at a discounted rate to programs throughout the year, but those programs aren't determined 12 months in advance. I was hoping I'd be able to add a new entitlement each time a new program is scheduled. Pricing rules are restricting the number of tickets per order that get the discount, but they don't prevent someone from placing a second order and getting this discount again (usually because another person has decided to join their group, not because they're trying to be sneaky!).

  • $organization

    Hello! Our Advancement division would definitely use the functionality to help us manage our monthly giving program, separate from any benefit considerations. We not see a scenario in the future where we would regularly have a need to manage a benefit month to month. Our messaging tends to be more about what your philanthropic membership lets us do as opposed to what they get for giving.

    Membership isn't doing anything like this currently (and it hasn't come up as a need), but if it were available, we would likely find a use for benefits tracked on a monthly basis. We bill memberships yearly and do not see moving to monthly billing as it would be too complicated to not make all benefits available right away.

    Thanks!

    -Annie

  • $organization

    And one more bonus question if I may! Thank you for all the great responses - very helpful. 

    If you give a physical premium (mug, tote bag, etc.) as a membership benefit for a particular level, do you currently offer a choice of premium or is it fixed for the level?

    Thanks again, 

    Chris Szalaj

  • $organization in reply to Chris Szalaj

    Hi Chris,

    Our new and rejoining members (at all levels) can pick one premium from a number of options, including a parking voucher, tickets to an upcoming event, tote, etc.

    Thanks!

    Alycia

  • $organization
    Hi there - We generally need entitlements on a daily, annual, and seasonal basis. For example, members can visit any number of times throughout the year but can only use between 2-4 per day depending on their level. Another common use case is seasonal entitlements: for the run of a special exhibition, members are allotted between 8-16 tickets, again based on their mem level, through the run of the exhibition (which sometimes spans fiscal years). Note: The daily benefits also apply here. For us, additional admissions beyond member admissions (guest privileges) are allocated annually
     
     
     

    Susie Terada
    Director of CRM Enterprise Services


    San Francisco Museum of Modern Art
    Tickets available at SFMOMA.org


    415.357.4133
    sterada@SFMOMA.org
    151 Third Street | San Francisco, CA 94103

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