Hello everyone,
I've been reading up on the "My Ticket Feature" functionality and would really like to use it. I'm probably way over-thinking this but, is it really as simple as using an existing ticket design element number in Tessitura and then the bar code element ID? My brain wants to say it's not that easy but it would be awesome if it really was. Is anyone using the My Ticket Feature yet? How are your scanners reading the bar code in the app? We have found that the PDF of PAH tickets is not easy for our N-SCAN readers to see on a patron's phone.
I'm excited to hear your feedback.
Hi Christopher,
Suzie D here from the Web Products team. I'm also interested to hear how others in the community feel about the feature, but in the meantime, I can weigh in regarding set up.
Believe it or not, setting up the "My Tickets Feature" really is as easy as determining what ticket designs you would like to display on TNMP and adding the ticket design element ID and the bar code element ID to your TNMP Control Panel. Here is a link to the online documentation for the feature.
As far as scanning the phone, we suggest that, if ushers are having trouble, the should ask patrons to turn up their screen brightness for most effective scanning.
Hope that helps!
All the best,
Suzie
Hi Suzie,
Thank you for that nugget of information about the screen brightness and for helping me know I was reading how easy it is correctly. I never thought to do that. Do you know if this helps with PAH tickets in PDF form on a phone as well? If so, I'm going to pass this on to our house management team so they don't have to send patrons back for ticket reprints.
Also, do you know if there will ever be the ability to direct TNMP towards a test environment so that we can add this new functionality and test it without having to use live data?
Chris
My pleasure! From what I understand, adjusting the screen brightness should help with the PAH/PDF tickets as well. :)
(Oh gosh, I am so happy to be able to tell you this info as well!) Development is finished with building out a stand alone test site for TNMP! We are just adding the final touches to the updated documentation and then will be sending an eblast about all the details.
You may actually already see your TNMP Control Panel updated with a TEST MODE link on the left hand navigation menu...
Seriously Suzie.....you just made me so happy. My co-workers didn't understand why I squeeled a little in excitement. Um...also....that whole copy from test to live on the control panel once you are happy with your changes.....GENIUS!!!!!!!!!!!!!!!
Do you know if you can do a delivery method for orders that use this new functionality with My Tickets? I know that the patron can't access the tickets until 12 hours before the performance. If they do that, does the delivery method change so we can see that on the main order screen? Also, once a ticket is scanned, can a patron still email a bar code or is that function turned off?
I agree with you Chris - Suzie rocks!
John KariganInteractive Manager214.443.1048 office | 214.443.1060 fax
The Dallas Opera | dallasopera.org | 214.443.1000 ticket officeWinspear Opera House | 2403 Flora Street, Suite 500 | Dallas, TX 75201
From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Christopher CuhelSent: Tuesday, September 01, 2015 11:34 AMTo: John Karigan <John.Karigan@dallasopera.org>Subject: Re: [TN Mobile Plus] My Ticket Feature
From: Suzie Davidson <bounce-suziedavidson6809@tessituranetwork.com>Sent: 9/1/2015 12:16:25 PM
Is there any documentation on this new TEST MODE feature? More directly, will this test mode connect to a test environment of Tessitura or is it an emulation of the live mobile site? Our Director of IT would like to know where this connects and what data this test mode will use.
Thanks
Hi Chris,
Yes, there sure is! You can find it in the TNMP documentation under Configuration Guide > Instant Encore Control Panel Configuration > Test Mode or click this direct link: Test Mode .
If you have any questions, feel free to open a task ticket and we can schedule a web call!
That is really helpful Suzie. You deserve a 5 day weekend. :)
I'm also wondering though, where does this test environment get it's Tessitura data (tickets for sale, SYOS, credit card processing, etc)? Is TNMP connecting to a test environment of Tessitura? That is what is not clear in this documentation. We want to be able to test things and want to know that credit cards will not really be charged and real seats will not be purchased (kind of like a test website).
Which database TNMP is connecting to in TEST MODE depends on which SOAP API you have entered in your API settings while in TEST MODE.
My suggestion would be to turn on TEST MODE and copy the settings down from Live to Test. Then, while still in TEST MODE, immediately update the Soap API Url in the API settings and save that API. This will allow you to test with all the data you have in your TEST database and allow you to not worry about your live data.
It might also be good to note that when you look at the preview, the URL under the simulator links to your test mode, which is always accessible even if you don't have test mode turned on in the control panel.
Or instance our demo test mobile site url is: https://tndemotest.instantencore.com/app/tevent
Happy Testing!