Does anyone have example documentation that they shared with their end users during the transition from their previous payment processor (preferably Windcave) to TMS? We will be launching TMS on Monday October 16, 2023 and I am developing some documentation that shows the changes that will occur when making processes and also Katrina's incredible refund flow documents. Just wanted to see what others have done instead of "reinventing the wheel."
What I currently have is fairly simple and straight-forward, based on the Tessitura documentation, but I'm always looking to make things better!
Thanks.
Hi Phillip,
I'm attaching the powerpoint presentation as well as a followup FAQ document that came out of the questions our users asked at that training. The answers were provided by Tessitura support, Natalia.TMS FAQ (1).docxTMS transition training.pptx