Abandon Cart emails - P2

Yes! There is an abandoned cart automation you can use. If you email support, they can help walk you through it. I haven't started using it yet, but it's set up so I hope to do so soon. 

This is how we have it set up: 

• Part 1 Abandoned Cart automation (once active) will continuously be listening for any contact that visits your tickets/kcstarlight.com/cart URL, and who is not currently within the automation itself. If that criteria is met, it will wait 3 hours before sending them an email (if at any point within those 3 hours, the contact visits the above 'reciept' URL they will be removed from this automation and not be sent the abandoned cart email).
• Part 2 Abandoned Cart automation (once active) will continuously be listening for any contact that visits your tickets.kcstarlight.com/cart/reciept URL. Once someone does visit that URL, this automation will remove them from wherever they are in the Part 1 Abandoned Cart automation.

This is based on being logged in I assume? 

Good question. We require people to login to check out but I don't know if the automation requires that. 

How else would it contact them?

I assume it is Gawain Lavers, there isn't any other way to find them I believe.

We do them through P2 as well.  We have two flows of abandoned cart emails. 
1. If user is logged in, cart is saved and retrieved.  We do a check that they haven't made a purchase within 12 hours.  If no purchase, we send an abandoned cart email that retrieves web content from the performance setup.  That web content is usually a friendly title, description, web product URL link, and a product image.
2. We also use the out of the box abandoned cart recipe which is more generic.  User hits the cart page(usuallly you need to visit this page coming from a seat selector page). User doesn't hit the checkout/confirmation page within 12 hours.  If that condition is met, we send a basic, 'hey you left something in your cart, we have no idea what it was, but head back to our site because tickets are selling fast.

The automation does a check to make sure a user can't get both abandoned cart emails. 

As you might imagine, version 1 does better from a conversion standpoint, but sends much less in volume than version 2.  Version 2 does good, sends to more people, but the conversion rate is not as high.

That sounds about what I am imagining Michael Moore

For email 1, are you using a stored Proc to get your data?

Hi, yes that is correct. 

would you be willing to share?