What's your title?

I'm a member of the IT Team (part of the Operations Business Unit), because Tessitura is a multi-departmental asset.  There's me, a helpdesk associate and an outsourced IT Manager type person who deals with network, etc.  Those other two do not touch anything remotely Tessitura related.  I head up the organization's power users who take care of most department-specific tasks (show builds, most lists/extractions/analytics, membership setup, etc) and I do anything that touches multiple departments or needs secure access (gl codes, payment methods, etc) in addition to overall maintenance and Tess support and all of the back-end sql stuff.  We've thought about giving me an assistant or intern, but it's never really come to fruition. I may get one for when we do our upgrade.    

Also, I report directly to the Director of Operations, who sits on the Senior Staff (though I don't necessarily have the title or pay to reflect reporting directly to a very senior staff person)

I am the Senior Database Manager, then I have two direct reports now, and we report directly to the Deputy Director. 

I am a department of 1 just like many of you. I report to the Director of Communications and Visitor Experience. My official umbrella is Visitor Services, but I work cross-departmentally (as I'm sure many of us do). 

I always joke that I have 2 work moms (my bosses) because I am collaborating with and getting instruction from our DBA (Director of Business Admin) as much as I do my own actual boss. 

Lauren Gruber said:

I'm curious to know what your team structures look like

I am one of three IT staff, reporting to the Director of IT, who reports to the Managing Director.

As the Director of IT, I report directly to the Chief Operating Officer.  I am basically in control of shaping all technology usage for our organization (computer, website, software, hardware, etc...) that is not directly related performance technology (lighting and sound systems, etc...) as those are handled by our production staff.

I am a one man team for true IT and Tessitura Administration, but I have dispersed appendages, as it were.  It is my role to sort of shape everything above, and I take care of all the global sort of things, am in charge of all official reporting numbers and manage all cross interactions, but there are also people around me doing tons of the hard work besides me.  There are three Box Office Supervisors (Director, Manager, Assistant Manager) that do all of the performance and package builds, offers/promo codes, and basic TNEW performance content entry.  We have 2 Marketing types (Director, Associate) who do the bulk of the extractions, lists, additional TNEW content items and some reporting/analytics (the Associate having SQL training as a result of training sessions with me as well as independent study).  Then in Development, there are three staff there (a Director and two Managers).  The two Development Managers do a ton of list and extraction work (I just in fact finished a series of training sessions on List Manager a month or so ago).  And then that Development Director is the only other staff member who truly loves the quality and concision of data as much as I do.

That would be what I would call our "power user" group.  I may "run" the group, but there a lot of us doing the heavy lifting in Tessitura together, and it is not set up this way for me to just TELL people what to do; it is back and forth, and more often than not, I am just coalescing things and helping to shape whatever everyone else is already doing into a slightly more coherent whole.  It is what allows me to do my job so effectively.  And no, we did NOT get here overnight.

We have an IT team of 10, split into the Head of Dept, two members of the Infrastructure team, three members of the Service Desk team and four members in the team I sit in, which is Applications, where there is me, a Business Intelligence Manager and a Data Analyst who report into the Data and Solutions Manager.

At HMNS, our structure goes:

Senior Vice President, HR & Building Operations (whose depts include VS, Security, IT, Building, and HR)
Director of IT -> Director, Tessitura CRM (me!) -> Systems Analyst
Director of IT (same guy, different staff) ->  Systems Manager and Support Technician

Mark B, the Director of IT, handles what John's referring to as "true IT." Microsoft, vendors, hardware. He also coordinates with the web developers who work for Marketing. He knows what seems like all the programming languages. And he's who we bring our weirdest weird to for guidance. There's no way I can list all the things he does.

Then there's me. It may be confusing to have a Director under a Director, but I was Director of Membership before I accepted this role so they had me keep the level of title. My job is entirely Tess-focused and includes things like: implementing and testing upgrades and new features; creating sources/pricing rules/benefits/promo codes; troubleshooting for the staff; creating and collecting documentation and helping other depts make decisions that match how we've decided to use Tess as an org; using third-party solutions like Donate2 (who we love btw); and leading our weekly Tessitura meetings, which include the team who worked on our onboarding process. I'm currently learning SQL. I also handle our Support & Extended Services interactions, which are still pretty numerous since we just went live in August '23.

With me is Sara, our Systems Analyst. She's amazing at SQL and has been teaching me as she writes new tools for our internal-facing employee Tessitura site. She also heads our Prospect2 use, including creating and maintaining all our lists. She's fantastic at making custom output elements and ferreting out bits in the database to use to answer staff questions. She helps me with testing too.

Under Mark, but truly direct reports for him, are Mark M the Systems Manager and Miguel the Support Technician. They do a lot of the day to day tasks in and out of Tess - creating and editing perfs, making changes to the schedule for our Education department, creating and deactivating accounts, making email accounts, helping with password and login issues for all products, wiring things, fixing hardware, and handling the scanners. They do a fantastic job. Thanks to them, we have time to work on the other stuff. 

Web & Graphics are elsewhere in the org.