My current title is "CRM Administrator." I'm our Tessitura DB, essentially. I have some SQL knowledge, but I'm not writing custom reports or stored procedures. But I do all FY and performance builds; I am responsible for TNEW content; I'm currently the only one building analytics dashboards; I do all training and onboarding; I maintain documentation of our system policies and procedures. My boss has never liked my title and thinks it should be Database Manager. I'm curious -- if your job sounds like mine, what is your title?
This thread has been really interesting to read! As a follow up question for those have responded, I'm curious to know what your team structures look like. Are you a team of one, handling basically all Tessitura management/administration on your own (maybe you have specific tasks that get handled by your Ticketing or Fundraising teams)? Do you have someone who reports to/supports you, or do you report to another Tessitura administrator? And similarly, what department are you (and your hypothetical team) housed under? I'm under our IT umbrella, and I always find it fascinating to hear where different orgs put their "Tessitura person/people."
I'm a member of the IT Team (part of the Operations Business Unit), because Tessitura is a multi-departmental asset. There's me, a helpdesk associate and an outsourced IT Manager type person who deals with network, etc. Those other two do not touch anything remotely Tessitura related. I head up the organization's power users who take care of most department-specific tasks (show builds, most lists/extractions/analytics, membership setup, etc) and I do anything that touches multiple departments or needs secure access (gl codes, payment methods, etc) in addition to overall maintenance and Tess support and all of the back-end sql stuff. We've thought about giving me an assistant or intern, but it's never really come to fruition. I may get one for when we do our upgrade.
Also, I report directly to the Director of Operations, who sits on the Senior Staff (though I don't necessarily have the title or pay to reflect reporting directly to a very senior staff person)
I am the Senior Database Manager, then I have two direct reports now, and we report directly to the Deputy Director.