My current title is "CRM Administrator." I'm our Tessitura DB, essentially. I have some SQL knowledge, but I'm not writing custom reports or stored procedures. But I do all FY and performance builds; I am responsible for TNEW content; I'm currently the only one building analytics dashboards; I do all training and onboarding; I maintain documentation of our system policies and procedures. My boss has never liked my title and thinks it should be Database Manager. I'm curious -- if your job sounds like mine, what is your title?
This thread has been really interesting to read! As a follow up question for those have responded, I'm curious to know what your team structures look like. Are you a team of one, handling basically all Tessitura management/administration on your own (maybe you have specific tasks that get handled by your Ticketing or Fundraising teams)? Do you have someone who reports to/supports you, or do you report to another Tessitura administrator? And similarly, what department are you (and your hypothetical team) housed under? I'm under our IT umbrella, and I always find it fascinating to hear where different orgs put their "Tessitura person/people."
As the Director of IT, I report directly to the Chief Operating Officer. I am basically in control of shaping all technology usage for our organization (computer, website, software, hardware, etc...) that is not directly related performance technology (lighting and sound systems, etc...) as those are handled by our production staff.
I am a one man team for true IT and Tessitura Administration, but I have dispersed appendages, as it were. It is my role to sort of shape everything above, and I take care of all the global sort of things, am in charge of all official reporting numbers and manage all cross interactions, but there are also people around me doing tons of the hard work besides me. There are three Box Office Supervisors (Director, Manager, Assistant Manager) that do all of the performance and package builds, offers/promo codes, and basic TNEW performance content entry. We have 2 Marketing types (Director, Associate) who do the bulk of the extractions, lists, additional TNEW content items and some reporting/analytics (the Associate having SQL training as a result of training sessions with me as well as independent study). Then in Development, there are three staff there (a Director and two Managers). The two Development Managers do a ton of list and extraction work (I just in fact finished a series of training sessions on List Manager a month or so ago). And then that Development Director is the only other staff member who truly loves the quality and concision of data as much as I do.
That would be what I would call our "power user" group. I may "run" the group, but there a lot of us doing the heavy lifting in Tessitura together, and it is not set up this way for me to just TELL people what to do; it is back and forth, and more often than not, I am just coalescing things and helping to shape whatever everyone else is already doing into a slightly more coherent whole. It is what allows me to do my job so effectively. And no, we did NOT get here overnight.