My current title is "CRM Administrator." I'm our Tessitura DB, essentially. I have some SQL knowledge, but I'm not writing custom reports or stored procedures. But I do all FY and performance builds; I am responsible for TNEW content; I'm currently the only one building analytics dashboards; I do all training and onboarding; I maintain documentation of our system policies and procedures. My boss has never liked my title and thinks it should be Database Manager. I'm curious -- if your job sounds like mine, what is your title?
Hahah! My unofficial title is the Tessitura Wizard. My old co-worker even made me a sign that said it LOL. I think we should petition for official changes Kathleen Smith
One of our Service Desk people always introduces me as Tessitura Queen (lol!) too.
Kathleen Smith said:I'm afraid to let too many other people into it because there's no security for that - you either have all of it, or none of it.
This is my situation re: TNEW, and other system tables, "campaign reference" tables, etc., too. We need >1 set of eyes on updates like these.
My title is Manager of Business Analytics...often just referred to as the 'Business Analyst'. I'm feeling like I might want to get that changed so this thread is super timely and helpful! I am the one who does all the SQL/back-end work including writing and maintaining stored procedures/custom views and mass database imports and updates- I work in SQL server pretty much all day/every day extracting data for various projects (I would love to know who does this at your orgs). I am also responsible for all reporting and analytics including custom reports, one-time analyses, and dashboards (Tessitura + PowerBI) and I run a cross-departmental CRM group to look at audience behavior and segmentation. Another area that has taken up a lot of time is managing the integration between Tessitura and WordFly/Prospect2- getting everything set up so the systems update each other and working with our marketing automation person to set up all of our automations based on custom views.
I would love to hear from/connect with people who either have a role similar to mine (DBA/SQL elements + reporting/analytics), or how these tasks are split up between different people :D
This is essentially where I want to be! I am currently the External Affairs Database Coordinator, who is the sole contribution processor, acknowledgments, lists and extractions, minor data analysis, playbill listings, and prospect researcher. It encompasses... a lot. And I really just want to focus on analytics and large picture data. We have an outside organization doing this right now, but within a year we will be sunsetting with them and I hope by then I can have a solid argument for hiring another Development position to take over the gifts part of my job and I can do this more.
I have been called a wizard more than once as well...I'd take that title!
It might be this energy
Hi Chelsea - my role is very similar to what you're describing. I moved from Development Operations Manager to DBA about 2 years ago. At the time, TCO had a consultant covering the DBA position, I'm very fortunate to continue working with her. I've been taking over more of the DBA/SQL/custom elements as I learn, I had some intermediate-ish-level knowledge before then. TCO's marketing/sales and fundraising departments have their own reporting specialists who I assist as needed from time to time. Most of us are still beginners in Tessitura Analytics/dashboards, I'm working with some interested staff members in figuring out what would be useful for them and I'll be creating those.
My main quest at the moment is standardizing/documenting/data hygiene, like Anne M Robichaux and the rest of us, I strive to be the one who knows What Is Going On.
Nicki LeGrand I agree, this has been fascinating. Anne, I have a very similar job as yours, mine is the Senior Database Manager, but I know this is going to change as we have started to move away from the use of Database and started using CRM. So, really my title is Senior CRM Manager. But I am really digging some of these other titles everyone has. It just feels like CRM Manager, or Database Manager does not correctly cover what we do.
Mine is similar. I'm the Visitor Operations Ticketing System Administrator but I'm trying to build a new Business Intelligence division. There is so much interest in all that Analytics can provide but it takes dedicated focus. I build some dashboards but I'm so busy creating new user accounts, building ticketed events, pricing rules, leading Super User group and providing level 1 tech support for Tessi, TNEW, NSCAN, TRBO that I don't get to delve into the real juicy parts of Analytics. I've been told I'm not a Database Admin because I don't have SQL access, though I am the project manager for all integrations and upgrades. I think CRM Admin would make sense if there was a Ticketing Admin to do all the perf builds, pricing rules and troubleshooting. That way you could focus on big picture use across all depts for consistent policies, documentation, training and reporting.