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File retention for Hosted (RAMP) users

Kathleen Smith
$organization

Hi,

During our zoom meetup last week, we were talking about data retention, and I think was asking about Filemover.  I found this bit on the Tess website (https://www.tessituranetwork.com/en/Support/Security/Hosting-Services-Policies ) that hopefully helps:

Hosting Services provide backups for the following items for a limited time. In general, members should plan to back up files you wish to retain long-term in a location outside the Cloud Hosting Environment.

  • FTP data (X drive) – automatically removed 30 days from creation date of file.
  • Extraction data – (files in Clients\Prod\Impftp\) – files over 90 days old will be purged periodically.
  • Print At Home (PAH) files – It is not recommended to save PAH tickets as they can always be reprinted.
    • Currently the PAH Output folder may have files up to 14 days old. Files may be removed sooner than that if space becomes a consideration.

Thanks,
Kathleen

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  • $organization
    Kathleen Smith said:
    Extraction data – (files in Clients\Prod\Impftp\) – files over 90 days old will be purged periodically.

    Is that true?  I got into a habit of making a request every other month or so to remove old files, as our Impftp folders were becoming unmanageable.

    Kathleen Smith said:
    Print At Home (PAH) files – It is not recommended to save PAH tickets as they can always be reprinted.
    • Currently the PAH Output folder may have files up to 14 days old. Files may be removed sooner than that if space becomes a consideration.

    Nonetheless, we've found it very helpful to have copies, so we BCC them to an email account where we're not worried about data storage.

Reply
  • $organization
    Kathleen Smith said:
    Extraction data – (files in Clients\Prod\Impftp\) – files over 90 days old will be purged periodically.

    Is that true?  I got into a habit of making a request every other month or so to remove old files, as our Impftp folders were becoming unmanageable.

    Kathleen Smith said:
    Print At Home (PAH) files – It is not recommended to save PAH tickets as they can always be reprinted.
    • Currently the PAH Output folder may have files up to 14 days old. Files may be removed sooner than that if space becomes a consideration.

    Nonetheless, we've found it very helpful to have copies, so we BCC them to an email account where we're not worried about data storage.

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