Hi,
During our zoom meetup last week, we were talking about data retention, and I think Laura House was asking about Filemover. I found this bit on the Tess website (https://www.tessituranetwork.com/en/Support/Security/Hosting-Services-Policies ) that hopefully helps:
Hosting Services provide backups for the following items for a limited time. In general, members should plan to back up files you wish to retain long-term in a location outside the Cloud Hosting Environment.
Thanks,Kathleen
Kathleen Smith said:Extraction data – (files in Clients\Prod\Impftp\) – files over 90 days old will be purged periodically.
Is that true? I got into a habit of making a request every other month or so to remove old files, as our Impftp folders were becoming unmanageable.
Kathleen Smith said:Print At Home (PAH) files – It is not recommended to save PAH tickets as they can always be reprinted. Currently the PAH Output folder may have files up to 14 days old. Files may be removed sooner than that if space becomes a consideration.
Nonetheless, we've found it very helpful to have copies, so we BCC them to an email account where we're not worried about data storage.
Whether it's true in practice, I'm not really sure! This was literally a copy/paste job from the Tessitura website, so should probably be taken with a grain of salt
I've been issuing those support requests for a long time, so maybe this is a recent policy change. I'll ask the next time I make the request: it might not be needed anymore! However, I still have to request cleanup of SQL Server Agent objects from Counts and Extractions that went wrong.