Hi everyone,
We did the point update to v15.2.34 last week (we are RAMP/Hosted). Everything looked fine in testing, and as it was "only a service pack update", I didn't really have any qualms about going to Live. Ever since the live update happened, though... users are getting a TON of daily dashboard emails, even if they weren't subbed to them (I have a RIDICULOUS number of them). Support just told me that that's a defect with the upgrade process, that wasn't mentioned ahead of time, and that the onus is on the dashboard owners to check each dash and unsubscribe people. And today, a 3rd party emailed me saying that they were receiving scheduled reports not meant for them. I checked the report schedule, and their email address is not attached to any current schedules. Has anyone else done this service pack update and had it not go smoothly? We've all talked about the many, many issues with v16 update, but I (mistakenly) thought a small service pack update would be smoother...
Another follow up here, as there is some very fair concern that this issue was part of some earlier v16 problems. Here is a bit of background on the issues that came up earlier with v16 and the distinction of what happened with the v15.2.34 upgrade. I will also add that since the fix last week to v15.2.34, we have not had further reports of this issue.
One of the noted issues we first encountered in v16, wherein when the pre-built dashboards were updated during the upgrade process, all users received a one-time email notification from each pre-built dashboard indicating that a new dashboard had been shared with them. This was resolved in v16 and the fix ported into v15 prior to members upgrading to v15.2.34.
The other issue that we encountered manifested after a completed upgrade, whether to v16 or the latest v15, resulting in all users with whom dashboards were shared being opted-in to receive nightly email delivery of all or some of those dashboards. This issue was not due to code in the Tessitura product, but in a utility used by our Hosting teams to move members’ dashboards between Sisense instances.
Lastly, if you are continuing to have issues with Analytics, please do submit a support ticket so the team can work with you to resolve it as quickly as possible. Very sorry again for the disruption this has caused all of you!
Matt, thank you for the transparency and the follow up. It is much appreciated!
We just upgraded to v15.2.34 and I wanted everyone to know a different headache, just so you are aware of some necessary work that will need to be completed post upgrade. For all of our dashboards, wherever there is a multiselect filter in use (whether on dashboard level or widget level) those have all reverted to having every option selected. I own all of our major dashboards that get emailed out to leadership and the rest of the staff, so I'm going to have to go through and check every one of them.
15.2.35 it is! (until I hear a story about that one...maybe we'll just sit on it until v16)
Gawain Lavers said:maybe we'll just sit on it until v16
And of course v16 will have no Analytics bugs. :-)
Looks like we should keep this string open to keep track of what is happening with these service pack releases.
We aren't planning on installing any service packs until early July - unless .35 hasn't been released. We passed on .34 because we have custom cubes and we were told that we could run into issues with them when .34 was installed into PROD (since there is no way to test them in TEST).
What we really need is a TRUE test environment (and true DEV and STAGING environments), so we can test all changes before introducing them to PROD.
I'm with you Gawain, might just wait until v16, though I have concerns about moving to it right now too. I'm sure by the time were ready to move, we will have worked through all of our concerns and will have a solid plan based on everyone else's experiences.
Agree, Phillip, this thread is helpful! Also, v15.2.35 was released on May 10. You can find the release notes here:
https://www.tessituranetwork.com/Items/Support/Alerts/2023/SP-v15-2-35?utm_medium=email&utm_content=v15.2.35+product+announcement
All the Best,
Laura
If anyone has installed .35, it would be great if they could share their experience. We were told that .35 would fix the .34 issues with Analytics.
Still, I wish I had a working Analytics instance to validate that the new SP fixed the issues with .34.
It is my understanding that we have to upgrade to the most current version of v15 to be eligible for upgrade to v16, so we may have to live with whatever issues in v15.2.35 for a short time regardless.
Does anyone have any feedback on the v15.2.35 service pack? We're looking to update soon and want to know if there are major issues.