Large On-sales

Daniel,

We have a waiting room on our website to cope with large on sales. Our waiting room is set to automatically kick in should the number of users on the site reach a set limit. This limit is configurable by us and we can lower and raise as we see fit. We can also set the limit on how many people we allow to wait in the waiting room, once this limit has been set then anyone else will be redirected to a page with messaging sayig we are busy and to try again later.

The reason for this second page is sue to analysis we did on how long we felt people would wait in a queue before their customer experience was marred.

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We have found that this works extremely well for us and we employ the waiting room for a large number of on sales throughout the year. The BBC Proms is probably the largest on sales we have with over 85,000 tickets being sold in the first day with 376 tickets being sold every minute.

Let me know if you want any more info.

Caryl

Hey Caryl,

What is a typical limit that you set, to begin putting users into the waiting room?  I'm curious as to what type of volume dictates the need for a waiting room.

Thanks,

James

It is set to around 500 on a day to day basis. So 500 people on the site before the waiting room kicks in, so we very rarley see the waiting room auto engage on a day to day basis. We generally reduce this number to 250 for very large on sales (not because the site can't cope (our testing with our web developers proved that it could), but we just feel that this is gives a better experience to the customer due to the number of seats that we have available for sale and the other methods of sale available. We have the functionality to auto update text on the Waiting Room screen so we can inform those waiting when shows have sold out etc.

Caryl

It is set to around 500 on a day to day basis. So 500 people on the site before the waiting room kicks in, so we very rarley see the waiting room auto engage on a day to day basis. We generally reduce this number to 250 for very large on sales (not because the site can't cope (our testing with our web developers proved that it could), but we just feel that this is gives a better experience to the customer due to the number of seats that we have available for sale and the other methods of sale available. We have the functionality to auto update text on the Waiting Room screen so we can inform those waiting when shows have sold out etc.

Caryl

From: James Boncek <bounce-jamesboncek9049@tessituranetwork.com>
Sent: 10/11/2011 8:18:19

Hey Caryl,

What is a typical limit that you set, to begin putting users into the waiting room?  I'm curious as to what type of volume dictates the need for a waiting room.

Thanks,

James

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