Hello,
Can anyone share any information on their web infrastructure setup and how they cope with very large on-sales? I have heard a waiting room is an option but would like to understand the capacity organisations are dealing with for large on-sales and whether the waiting room is an viable solution.
Daniel
It is set to around 500 on a day to day basis. So 500 people on the site before the waiting room kicks in, so we very rarley see the waiting room auto engage on a day to day basis. We generally reduce this number to 250 for very large on sales (not because the site can't cope (our testing with our web developers proved that it could), but we just feel that this is gives a better experience to the customer due to the number of seats that we have available for sale and the other methods of sale available. We have the functionality to auto update text on the Waiting Room screen so we can inform those waiting when shows have sold out etc. CarylFrom: James Boncek <bounce-jamesboncek9049@tessituranetwork.com>Sent: 10/11/2011 8:18:19 Hey Caryl, What is a typical limit that you set, to begin putting users into the waiting room? I'm curious as to what type of volume dictates the need for a waiting room. Thanks, JamesYou were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
It is set to around 500 on a day to day basis. So 500 people on the site before the waiting room kicks in, so we very rarley see the waiting room auto engage on a day to day basis. We generally reduce this number to 250 for very large on sales (not because the site can't cope (our testing with our web developers proved that it could), but we just feel that this is gives a better experience to the customer due to the number of seats that we have available for sale and the other methods of sale available. We have the functionality to auto update text on the Waiting Room screen so we can inform those waiting when shows have sold out etc.
Caryl
From: James Boncek <bounce-jamesboncek9049@tessituranetwork.com>Sent: 10/11/2011 8:18:19
Hey Caryl,
What is a typical limit that you set, to begin putting users into the waiting room? I'm curious as to what type of volume dictates the need for a waiting room.
Thanks,
James