Hello,
Can anyone share any information on their web infrastructure setup and how they cope with very large on-sales? I have heard a waiting room is an option but would like to understand the capacity organisations are dealing with for large on-sales and whether the waiting room is an viable solution.
Daniel
Daniel,
We have a waiting room on our website to cope with large on sales. Our waiting room is set to automatically kick in should the number of users on the site reach a set limit. This limit is configurable by us and we can lower and raise as we see fit. We can also set the limit on how many people we allow to wait in the waiting room, once this limit has been set then anyone else will be redirected to a page with messaging sayig we are busy and to try again later.
The reason for this second page is sue to analysis we did on how long we felt people would wait in a queue before their customer experience was marred.
Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4
We have found that this works extremely well for us and we employ the waiting room for a large number of on sales throughout the year. The BBC Proms is probably the largest on sales we have with over 85,000 tickets being sold in the first day with 376 tickets being sold every minute.
Let me know if you want any more info.
Caryl
Caryl,
Are you able to share your infrastructure diagrams with me so I can understand your setup? A conversation with some of my technical team would also be beneficial if possible.