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No Print at Home for off site venues

Former Member
Former Member $organization

Hello everyone,

We are planning on implementing Print at Home ticketing for our theatre within the next month.  We also sell tickets for other venues in our city.  On site we have implemented N-SCAN, however this is not an option for off site clients and venues.

Is there a way to make Print at Home delivery method only applicable to performances in our venue, and only if our performances are the only items in a shopping cart?  All standard single ticket sales occur in the same default MOS so I'm looking for exceptions to the rules in TX_MOS_SHIP_METHOD so that Print at Home is not an option if items in a cart include performances at veues away from The Grand Theatre.

Any thoughts or ideas you have on this are greatly appreciated.

Thanks,

Duane

  • $organization

    I'm not sure if this is kosher, since we're not supposed to modify standard procedures, but Berkeley rep presented in the TNEW magic session on a change they made to wp_get_shipping_method so that will call is the only option if someone selects their under 30 pricetype. I'm guessing it's okay since there was a presentation on it. Seems like you could do something similar to prevent PAH from showing up depending on the venue. It was a TNEW session but I don't think that modification is TNEW specific...I might be wrong though.



    [edited by: Amanda Freeman at 1:11 PM (GMT -6) on 8 Aug 2011]
  • Former Member
    Former Member $organization in reply to A. Freeman

    Thanks Amanda, I will have a look at this one.  I actually wanted to attend that presentation as we are also on TNEW, but I was presenting at the same time.

    Duane

  • $organization

    We created a web content entry for performance set up called "Allow Print at Home" with the value = No. Our web site checks for this content value and if it set to "no" for any performance, print at home is not an available option to the customer. Since delivery methods are at the order level, this will apply to all performances in the cart regardless if it is a venue that has scanners or not.

     

    Marty Jones

    Director of Information Services

     

    Omaha Performing Arts
    1200 Douglas Street

    Omaha, Nebraska 68102

    P 402.661.8469

    Marty.Jones@omahaperformingarts.org

    www.omahaperformingarts.org

    For tickets, call Ticket Omaha at 402.345.0606

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Duane Woods
    Sent: Monday, August 08, 2011 1:02 PM
    To: Martin A. Jones
    Subject: [Tessitura Web Forum] No Print at Home for off site venues

     

    Hello everyone,

    We are planning on implementing Print at Home ticketing for our theatre within the next month.  We also sell tickets for other venues in our city.  On site we have implemented N-SCAN, however this is not an option for off site clients and venues.

    Is there a way to make Print at Home delivery method only applicable to performances in our venue, and only if our performances are the only items in a shopping cart?  All standard single ticket sales occur in the same default MOS so I'm looking for exceptions to the rules in TX_MOS_SHIP_METHOD so that Print at Home is not an option if items in a cart include performances at veues away from The Grand Theatre.

    Any thoughts or ideas you have on this are greatly appreciated.

    Thanks,

    Duane




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Marty Jones

    Hi Marty,

    I like that idea, keeps it very clean.  Could you possibly share code for that?

    Thanks,

    Duane

  • $organization

    Here is the entry in the tr_inv_content system table.

     

     

     

    description

    edit_mask

    use_web_api

    ref_tbl

    ref_id

    ref_desc

    ref_where

    Ref_sort

    Allow Print at Home

    Number

    Y

    tr_gooesoft_Dropdown

    id

    description

    code=1

    description

     

     

    On the web, they just loop through each performances web content and if they come across a value of no, then they remove the print at home option from the drop down list.

     

    Marty Jones

    Director of Information Services

     

    Omaha Performing Arts
    1200 Douglas Street

    Omaha, Nebraska 68102

    P 402.661.8469

    Marty.Jones@omahaperformingarts.org

    www.omahaperformingarts.org

    For tickets, call Ticket Omaha at 402.345.0606

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Duane Woods
    Sent: Monday, August 08, 2011 1:56 PM
    To: Martin A. Jones
    Subject: RE: [Tessitura Web Forum] No Print at Home for off site venues

     

    Hi Marty,

    I like that idea, keeps it very clean.  Could you possibly share code for that?

    Thanks,

    Duane

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 8/8/2011 1:39:20 PM

    We created a web content entry for performance set up called "Allow Print at Home" with the value = No. Our web site checks for this content value and if it set to "no" for any performance, print at home is not an available option to the customer. Since delivery methods are at the order level, this will apply to all performances in the cart regardless if it is a venue that has scanners or not.

     

    Marty Jones

    Director of Information Services

     

    Omaha Performing Arts
    1200 Douglas Street

    Omaha, Nebraska 68102

    P 402.661.8469

    Marty.Jones@omahaperformingarts.org

    www.omahaperformingarts.org

    For tickets, call Ticket Omaha at 402.345.0606

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Duane Woods
    Sent: Monday, August 08, 2011 1:02 PM
    To: Martin A. Jones
    Subject: [Tessitura Web Forum] No Print at Home for off site venues

     

    Hello everyone,

    We are planning on implementing Print at Home ticketing for our theatre within the next month.  We also sell tickets for other venues in our city.  On site we have implemented N-SCAN, however this is not an option for off site clients and venues.

    Is there a way to make Print at Home delivery method only applicable to performances in our venue, and only if our performances are the only items in a shopping cart?  All standard single ticket sales occur in the same default MOS so I'm looking for exceptions to the rules in TX_MOS_SHIP_METHOD so that Print at Home is not an option if items in a cart include performances at veues away from The Grand Theatre.

    Any thoughts or ideas you have on this are greatly appreciated.

    Thanks,

    Duane




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Marty Jones

    Fantastic, thanks Marty!  I'll try this out and let you know if I have any issues once we are testing.

    Cheers,

    Duane

  • $organization

    Hi Duane,

     

    Unless there is code on your site to take action based on the presence of that content, nothing is going to happen.  And since you said you are on TNEW, I’m pretty sure there is no such code.  I suggest opening a help ticket with the TNEW team to see if they can help out (it will probably require some custom work).

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

  • Former Member
    Former Member $organization

    Thanks Kevin, I will do that.

     

    Duane

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: August 8, 2011 8:59 PM
    To: Duane Woods
    Subject: RE: [Tessitura Web Forum] No Print at Home for off site venues

     

    Hi Duane,

     

    Unless there is code on your site to take action based on the presence of that content, nothing is going to happen.  And since you said you are on TNEW, I’m pretty sure there is no such code.  I suggest opening a help ticket with the TNEW team to see if they can help out (it will probably require some custom work).

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com


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