Who manages your TNEW?

Hi all,

Who/what position(s) at your organization works with TNEW, especially the "creative" side of it (images, production season text, etc)?  As the Tessitura admin for my organization, I am reluctant to give access to others as there's no security in TNEW (once you're in, you get ALLLL of it), but at the same time, it would be more efficient for the creatives to have access and do what they need to do.  I'm really interested in seeing how other organizations handle this.

Thanks,
Kathleen 

  • For us, a lot of people.  All IT staff (5 counting managers), Ticket Office managers (4) to update performance information and settings where needed, Development power users (3-5?) to update contribution type settings as well as membership benefit events, and Digital Media staff (3) (everything) as well as Digital Media student staff (1-2) who are often needed to make tedious mass updates to potentially hundreds of performances, since little to nothing in TNEW configuration can be automated.

    Of these, only the Digital and IT staff would be expected to touch both production and contribution products, and only the Digital and IT career staff are expected to touch things like page and component configuration, and then only one person in each group does this as part of their regular job duties, the others being backup.  That's a ton of people with access to, for instance, our Hosted Payments configuration.  I feel like being able to at least turn on and off the major sections of the admin tool for specific groups would be a comfort.

  • Co-sign on this reluctance, Kathleen! I'd love access levels, or at least a proper audit trail.

    It's more or less restricted to our Digital Services department, though it should only be two of us actively doing things. Our CRM Manager will occasionally directly do something, but because many settings can impact multiple things, we try to keep job roles especially tight here.

    That being said, we don't run a lot of content within TNEW, so there's not a ton of content loading or adjustment generally needed. Yes to dropping in thumbnail images as part of season launch and anything necessary with Title Overrides, but that's more or less it. I'd like to expand the pool once finally doing more with One Page Giving, but I haven't addressed how to approach that. I'm a grumpy old lady when it comes to this stuff, but it's a sore spot with me when technology platforms look really easy to use while not representing how small choices can create domino effects.

  • As I think about it, I'd like pretty much every menu option in the TNEW Admin toolbar to have its own security setting.  For instance, we have people who work on Performance Product configuration who shouldn't ever mess with Performance Product Type settings.

    The Hosted Payment Settings are troubling, but I think having access to the template URL could be even worse.

  • I've put TNEW security on the Ideas Board (twice, I think!).  If I can find it, i'll post that link!  Because yes, I don't love the "all or none" in TNEW

  • It looks like they closed your Idea (Security for TNEW admin module) in favor of this one:

    Read-only permissions for TNEW Site Administration

    https://community.tessituranetwork.com/ideas/i/ideas/read-only-permissions-for-tnew-site-administration

    (I think your title is better, but there's a bit more detail here.)

    There is a related idea here:

    Control Group TNEW Admin Access for Consortia

    https://community.tessituranetwork.com/ideas/i/ideas/control-group-tnew-admin-access-for-consortia

    I'm also partial to this idea:

    A way to see who made changed in TNEW

    https://community.tessituranetwork.com/ideas/i/ideas/a-way-to-see-who-made-changed-in-tnew

  • Hi Kathleen
    We also have a range of people with access (database manager,  ticketing administrators,  event managers from the learning team (who upload content into the digital event pages) etc).   It does worry me that a range of staff with little bigger picture about TNEW have so much access and  I'd love to be able to lock down which areas each user group has edit rights for.  I have upvoted the ideas on the ideas board (thanks Gawain)