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Order Time Out

Marty Jones
$organization

It appears and correct me if I am wrong that orders through the web appear to time out after 10 to 15 minutes. I want to increase this to around 30 minutes for our subscriptions. The only setting I see in T-Defaults is Order Lock Timeout but I believe that when an order is abandoned, the order will be available to loaded by somebody else after these number of minutes.

Is the AlterTicketExpiration method what I am looking for? If so, any advice when to use it?

 

Thanks,

Marty

  • Former Member
    Former Member $organization

    Hi Marty

    The session timeout is controlled in the seatserver config file, TessituraSeatServerService80.exe.config.

    This entry:

        SessionTimeoutMinutes ="20".


    When you connect a new seat-buying session, that sets an expiry datetime for the session.

    Then the AlterTicketExpiration method can be used to reset the session's expiry datetime (I think). Not sure if there are any inherent limits on that, based on the config setting.

    Ken

  • $organization

    Thanks Ken,

     

    Do you by chance know where I can find the expiry date of any given session. I would like to do some testing with the AlterTicketExpiration.

     

    Thanks,

     

    Marty

     

  • $organization

    Hi Marty,

     

    There is a method called GetTicketExpiration which should return the current cart expiration for a session.  This method is documented in the API documentation.

     

    Gregg Stickney

    Application Support Specialist/Manager Knowledgebase

    Tessitura Network

    +1 (888) 643-5778, ext. 318

    +1 (330) 835-4507

    +1 (888) 643-5778, ext. 201 (Support Line)

    www.tessituranetwork.com

    gstickney@tessituranetwork.com

    Tessitura Learning & Community Conference, August 8-12, Washington, DC

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Monday, April 26, 2010 9:45 AM
    To: Gregg Stickney
    Subject: RE: [Tessitura Web Forum] Order Time Out

     

    Thanks Ken,

     

    Do you by chance know where I can find the expiry date of any given session. I would like to do some testing with the AlterTicketExpiration.

     

    Thanks,

     

    Marty

     




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