It appears and correct me if I am wrong that orders through the web appear to time out after 10 to 15 minutes. I want to increase this to around 30 minutes for our subscriptions. The only setting I see in T-Defaults is Order Lock Timeout but I believe that when an order is abandoned, the order will be available to loaded by somebody else after these number of minutes.
Is the AlterTicketExpiration method what I am looking for? If so, any advice when to use it?
Thanks,
Marty
Hi Marty
The session timeout is controlled in the seatserver config file, TessituraSeatServerService80.exe.config.
This entry:
SessionTimeoutMinutes ="20".
When you connect a new seat-buying session, that sets an expiry datetime for the session.
Then the AlterTicketExpiration method can be used to reset the session's expiry datetime (I think). Not sure if there are any inherent limits on that, based on the config setting.
Ken