Is any one using or investigating the use of Mobile Entry--your mobile phone is your ticket / tickets managed through an app, similar to the way Ticketmaster now has patrons manage their tickets through their mobile app, or if you go to an NFL game you can manage your tickets (or transfer to friends) using the NFL app? Seems like one benefit could be managing ticket brokers.
Thank you,
Laura
Laura,
Arsht Center in Miami presented on just such a thing at TLCC this year. Reach out to Nicole Keating for some information on that. Or maybe she is watching this and can chime in.
Personally, I love the idea in general, but I do not think our organization is ready to embrace such a customization at this moment in time.
John
Yep, doing it. Our patrons do not tend to use it as often as I like, but I think that is more an age thing. If you have a custom my account this possible leveraging the soap or rest api as it stands. Some options are either printing on demand and rendering a barcode/QR or querying existing tickets and rendering barcode/QR. We currently use on demand with a standard barcode 128. If you want some pics and api pointers let me know.
John--
Thank you! I will reach out to Nicole Keating and look for her presentation in the conference proceedings. We are in the beginning stages of lookng at this ticketing option and especially interested in the possibility of a safer way to mange tickets.
Travis--
Great information! We are early in the information gathering stage on this topic. I would love to take you up on your offer for pics and pointers in the future and I have a couple of questions for now.
1) It sounds like you are giving the patrons a choice and currently have some patrons using the mobile entry and others still using traditional tickets for the same performance. Is this correct?
2) Do you use N-Scan? If so, what model scanners do you use and are you required to do anything different or special for the on demand barcodes?
Thank you!
Yes, they have the choice. Yes, we are using Nscan using saveo triggers with android phones. Nothing different is required since they're the same barcode type as on a traditional ticket. I would like to move to QR personally though. I'll send some information and pics to you soon.
Excellent! Thanks so much, Travis!
We do this here at the Hall, we can still send out a PDF but also tickets are available via Apple Wallet and Android, as barcodes in emails, in their account on the website and we have the option to forward to a friend.
Caryl
Caryl,
Your solution sounds like it meets everyone's needs. How secure is your option to forward to a friend?
Thanks,
https://drive.google.com/file/d/19wqX_yFd7Unvrv_xkvhnk22WwoCwCRcA/view?usp=sharing
Here is a clip of it in action. If you are on a desktop you have a print friendly button too. If there are multiple tickets, they simply stack on top of each other. As Caryl mentioned, we also still use the paht. We would not take away a feature, only provide other options. I will get the api (soap and rest) calls together for you in a bit.
Hi Laura! Yes, we are working with True Tickets which uses IBM's blockchain to preserve the chain of possession of an ticket and then writes it back to Tessitura. It also uses a rotating QR code that updates as often as you would like so that a ticket cannot be forwarded vis screen grab. We plan to be live with it next month for ticket scanning. True Tickets is a start-up, so they would not be ready to go with implementation immediately, but they are very excited about being fully integrated through he Tessitura API. If you want to hear more about it shoot me an e-mail. nkeating@arshtcenter.org
John- Thanks for the shout out.
Given the other replies in this thread, I fear I've got some sort of significant blind spot but will chime in anyway:
We have mobile ticket entry through TNMP. We only use the web platform and not the app version, so there's not even app install required. TNMP was our responsive band-aid ahead of TNEW v7. With everything My Account still in the works for v7, things will evolve when we do the v7 upgrade. I don't believe any details have been released about how mobile tickets will work through TNEW, but there has typically been a goal of feature parity as that platform replaces other official options. And mobile tickets may very much still be something within the TNMP app as it evolves too--I've not tracked it since we don't use that aspect.
Note that, to my knowledge, no TNMP barcodes currently save out of those platforms, ie to Apple Wallet.
Also note--and this one is more widely applicable--delivery methods and whether they prompt for address entry is low spot in the user experience. We'd love to set up a Mobile-Only (or a "green Digital Ticket" if we're being fancier with our naming) choice, but there's no option to kill the address step outside of the defaults for HABO and, I think, PAH. As we have both of those active, we can't co-opt them. I trust that clever custom coding could take this on, but would be best to have a digital barcode delivery option without mailing addresses as a system standard.
Jamie
Hi Nicole, We have e-tickets (Wallet, text, email) from our website, but would like to have something that integrates into Tessitura so our phone people can also use this feature. Is that what true Tickets is doing?