Is anyone else having trouble getting their Auxiliary Items/events to display? I have associated the AUX keyword on the performance level and checked the MOS dates but it says that no events are currently on sale. In fact it wont' even list the event on the page, although it appears on the /auxweeklycalendar page as not on sale. We are still using TNEW v. 6.
Any thoughts?
Did you clear cache after making changes? Keyword and MOS caches are both pretty long.
Next to check: Web Publication dates and whether the Production Season's Season is in a Control Group available to the "web user".
My AUX listing are fine. Also can you sell using the web MOS in the client. That usually narrows down the issue (client vs web) for me. If you can't then things like the On Sale check box in the Ticketing Setup/Performance Page/General tab etc can be easily missed
I'm currently not using web publication dates, which I haven't needed to set up for my other events since everything else is currently on sale. And I cleared the cache both on my browser and through the admin page several times. About the last point, are you referring to the keyword I use for seasons? We are a single organization so our only control group is currently associated with all users. I checked this again to be sure and it appears to be correct.
Thanks Heath, yeah I am able to sell using our Web MOS in the client just fine. On sale box is checked as well. Sorry for the stumper, support hasn't gotten back to me on a solution for this yet as well.
Seasons can be Control Grouped as well, but that sounds like an unlikely issue for you. I see you have a TASK ticket in: from experience I can say that online performance display issues can be absolutely crazy-making, so if at all possible, get them to do the heavy lifting on this.
I hope I'm not being too simplistic here but have refreshed the site data and cache? I've found that this sometimes needs a couple of clears beforehand? Also, is the Keyword available to the web user group?
Martin
Hi Ed, have you had a look at your TNEW default date range yet, to see if the Auxiliary event falls outside of that range? In TNEW v6, this is set in system table LTR_TN_EXPESS_WEB_DEFAULTS > Start Date & End Date.
In v7, there is a new relative date range in the Component Editor > Listing/Calendar page.
Hope that helps!Karyn
Karyn,
That did it, my end date was earlier then the date of the Aux event. The events are now being listed properly. Thank you!