Is anyone else having trouble getting their Auxiliary Items/events to display? I have associated the AUX keyword on the performance level and checked the MOS dates but it says that no events are currently on sale. In fact it wont' even list the event on the page, although it appears on the /auxweeklycalendar page as not on sale. We are still using TNEW v. 6.
Any thoughts?
My AUX listing are fine. Also can you sell using the web MOS in the client. That usually narrows down the issue (client vs web) for me. If you can't then things like the On Sale check box in the Ticketing Setup/Performance Page/General tab etc can be easily missed
Thanks Heath, yeah I am able to sell using our Web MOS in the client just fine. On sale box is checked as well. Sorry for the stumper, support hasn't gotten back to me on a solution for this yet as well.
I hope I'm not being too simplistic here but have refreshed the site data and cache? I've found that this sometimes needs a couple of clears beforehand? Also, is the Keyword available to the web user group?
Martin
Hi Ed, have you had a look at your TNEW default date range yet, to see if the Auxiliary event falls outside of that range? In TNEW v6, this is set in system table LTR_TN_EXPESS_WEB_DEFAULTS > Start Date & End Date.
In v7, there is a new relative date range in the Component Editor > Listing/Calendar page.
Hope that helps!Karyn
Karyn,
That did it, my end date was earlier then the date of the Aux event. The events are now being listed properly. Thank you!