Promo Codes & Offers Expiration

Hi.

I create a suppression promo code and attach it to the Web MOS and the beginning and end date match the entire fiscal year.

The Source code it called “Suppress ­­__ Discount without a promo code”.

This way I can create all discounts and suppress them from web sales until they are needed. Does that make sense?

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From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Dot Krebs
Sent: Tuesday, September 22, 2015 4:50 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Web Forum] Promo Codes & Offers Expiration

We have select price types that are available to a web promo MOS.  We create the promo in TR_WEB_SOURCE_NO and associated it to the correct source code and MOS.

In the performances, we add an offer with date limits.  However, the promo code and the offers are technically not completely expiring on the date we selected.

It's important to note that the price types are not actually active online. Keep reading and you'll see what I mean.

If a patron enters the promo phrase for an offer that is active, all the price types with expired offers show up online. However, if the patron attempts to use one of these expired price types, they receive an error message that simply says There's been an error. Please retry your request. 

The fact that the price types show up on an expired offer is the real issue. 

Does anyone know how to combat this?  Do we have to place a "negative" offer over the existing offers or is there is a better way?

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Yeah… That’s what I mean by negative offer.  I didn’t think to put that out at the season build though.  That’s a good idea. 

Hi.

I create a suppression promo code and attach it to the Web MOS and the beginning and end date match the entire fiscal year.

The Source code it called “Suppress ­­__ Discount without a promo code”.

This way I can create all discounts and suppress them from web sales until they are needed. Does that make sense?

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Dot Krebs
Sent: Tuesday, September 22, 2015 4:50 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Web Forum] Promo Codes & Offers Expiration

We have select price types that are available to a web promo MOS.  We create the promo in TR_WEB_SOURCE_NO and associated it to the correct source code and MOS.

In the performances, we add an offer with date limits.  However, the promo code and the offers are technically not completely expiring on the date we selected.

It's important to note that the price types are not actually active online. Keep reading and you'll see what I mean.

If a patron enters the promo phrase for an offer that is active, all the price types with expired offers show up online. However, if the patron attempts to use one of these expired price types, they receive an error message that simply says There's been an error. Please retry your request. 

The fact that the price types show up on an expired offer is the real issue. 

Does anyone know how to combat this?  Do we have to place a "negative" offer over the existing offers or is there is a better way?

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi,

At the beginning of the season I create an Appeal called FY16 Web. Then I build a Source code for each Price Type with a beginning and end date equal to our full Season selling timeline. I only add these Sources to the Web MOS so that no other MOS is restricted from seeing the price type.  Once they are created you can change the Outside(without a list) to Inhouse so that these Sources cannot be seen in the Source Drop down menu in an order.

At the beginning of the season build we know or at least have an idea of what promos will go out depending on what worked the year before so I build all the discounts and add the Suppression Source code to in Price Types from showing on the web. However because we have a Source code we can still test the Price Type on the Web.

As Marketing begins promotions they add on their particular offer with their beginning and end date without worry that the discount can continue being used after the deadline has ended.

Hope this makes sense and let me know if you have any questions or any other ideas.

Call anytime!

Thanks.

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From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Jenny Graf
Sent: Wednesday, September 23, 2015 8:45 AM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: RE: [Tessitura Web Forum] Promo Codes & Offers Expiration

I'm intrigued by what you mean with the suppression promo code.  Can you expand more on that?  It seems like something we might like to try out here.

Jenny

I wanted to jump in to add a clarification on how the active dates on an offer work.

Within the offer active dates, the source on the offer must be entered to access the price type. Outside the offer active dates the price type can be accessed without entering the source. In most cases offer active dates should match the price type active dates so that the price type remains locked by the offer as long as the price type is active. If an offer is for a limited time, but you want the price type to remain active after the offer is done (so that it can be used in the box office or for other offers), set the offer active dates to match the price type active dates but set the end date on the source used by the offer to the end date of the promotion. Doing so will prevent the source from being used in an order to unlock the price type after the promotion is complete. Alternately another offer can be added to lock the price type using a source that is not communicated to constituents (i.e. the negative offer or suppression promo code already discussed in this thread).