Promo Codes & Offers Expiration

Hi.

I create a suppression promo code and attach it to the Web MOS and the beginning and end date match the entire fiscal year.

The Source code it called “Suppress ­­__ Discount without a promo code”.

This way I can create all discounts and suppress them from web sales until they are needed. Does that make sense?

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From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Dot Krebs
Sent: Tuesday, September 22, 2015 4:50 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Web Forum] Promo Codes & Offers Expiration

We have select price types that are available to a web promo MOS.  We create the promo in TR_WEB_SOURCE_NO and associated it to the correct source code and MOS.

In the performances, we add an offer with date limits.  However, the promo code and the offers are technically not completely expiring on the date we selected.

It's important to note that the price types are not actually active online. Keep reading and you'll see what I mean.

If a patron enters the promo phrase for an offer that is active, all the price types with expired offers show up online. However, if the patron attempts to use one of these expired price types, they receive an error message that simply says There's been an error. Please retry your request. 

The fact that the price types show up on an expired offer is the real issue. 

Does anyone know how to combat this?  Do we have to place a "negative" offer over the existing offers or is there is a better way?

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi.

I create a suppression promo code and attach it to the Web MOS and the beginning and end date match the entire fiscal year.

The Source code it called “Suppress ­­__ Discount without a promo code”.

This way I can create all discounts and suppress them from web sales until they are needed. Does that make sense?

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Dot Krebs
Sent: Tuesday, September 22, 2015 4:50 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Web Forum] Promo Codes & Offers Expiration

We have select price types that are available to a web promo MOS.  We create the promo in TR_WEB_SOURCE_NO and associated it to the correct source code and MOS.

In the performances, we add an offer with date limits.  However, the promo code and the offers are technically not completely expiring on the date we selected.

It's important to note that the price types are not actually active online. Keep reading and you'll see what I mean.

If a patron enters the promo phrase for an offer that is active, all the price types with expired offers show up online. However, if the patron attempts to use one of these expired price types, they receive an error message that simply says There's been an error. Please retry your request. 

The fact that the price types show up on an expired offer is the real issue. 

Does anyone know how to combat this?  Do we have to place a "negative" offer over the existing offers or is there is a better way?

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!