Is anybody using Breakable Holds for ADA seating?
Or do you know of a member organization that is doing so?
Thanks,
Mark
I used to work for a company that did sell from breakable holds In Tessitura. What’s your question?
Christopher Cuhel
Senior Manager of Ticketing and Patron Services | Lyric Opera of Kansas City
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Mark Wladika Sent: Monday, October 27, 2014 4:34 PM To: Chris Cuhel Subject: [Tessitura Web Forum] Breakable Holds for ADA seating
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From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Mark Wladika Sent: Monday, October 27, 2014 5:35 PM To: Nicole Keating Subject: [Tessitura Web Forum] Breakable Holds for ADA seating
Hey Chris. I did not get any of these responses in my inbox. I was wondering how to set up the breakable holds in Tessitura so they are accessible online. How do you set it up? Special pricetypes? Promo codes? What's done online? We have a Lynch2 website. We've been told that we can't do breakable holds with our version 10. I just feel it's not entirely true.
Thanks and sorry for the severely delayed response.
Adria
Patrick,
I stumbled across your post and thought you might have some ideas to help us out as well. A few notes, we do not use the package function at all. We do not require subscribers to buy the same number of tickets to each show, so we sell all subscriptions as single ticket sales with discount price types. We do use TNEW. We do not distinguish between wheelchair or companion seats. Its simply a space for a wheelchair, or a chair can be placed there for a companion.
To remain ADA compliant we have all the wheelchair up online, but have had a few instances of people buying the tickets and not being handicapped or not knowing they were handicap accessible seats. TNEW states that the only way to make the site more foolproof so that they know what they're buying would be an expensive customization. I was wondering if this end user documentation from your company would work for us and the way we operate. If you think so, I'd love to find out how you setup and implement this function online.
Jesse
Jesse,
You mentioned that sometimes your patrons are not even aware that they have purchased accessible seating. There are a couple of things you could accomplish via ticketing setup to increase the visibility of accessible seating that TNEW would present as a part of it's standard functionality.
1. A additional price type called "Accessible". This would be priced the same as your Adult tickets. On SYOS maps, the Accessible price type would appear when you hover the mouse over the seats, just like the Adult price type currently displays. The price point is listed alongside the price type on the display, which can promote the fact that your Accessible seats are not sold at a discount (which is also an ADA compliance requirement)
2. For performances that are sold via Best Seating (General Admission) you could create a specific zone in the facility called Accessible. This would clearly highlight that the patron is selecting accessible seats. This is also an option for SYOS shows. The zone name shows up in the cart and on the confirmation, regardless of whether a show uses Best Available or SYOS.
I hope this gives you some options to heighten the visibility of your accessible seats on line.
Let me know if you have any additional questions.
For SYOS we do this with seat types and hold codes. We tie each wheelchair to the companion seats next to it (through web code.) When someone buys a wheelchair a CSI is sent to the box office where they can decide what to do with the left over companions. We recently made a change where a supervisor can change the companions by removing the H (handicap) hold from those seats. Once that happens the left over seats are available to sell.
Our SYOS seat map uses a legend and displays messages when someone chooses a wheelchair, companion or removable seat. You can see it in action here: http://www.flynntix.org/flynn-mainstage/peter-and-the-starcatcher/SelectSeats?perfNo=11074&perfCodePrefix=FLM15P
I have worked extensively with the box office and our web developer to get all this logic nailed down. If anyone wants to know more I’m happy to chat.
Gloria
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Jesse Dillman Sent: Tuesday, March 31, 2015 2:49 PM To: Gloria Ormsby Subject: Re: [Tessitura Web Forum] Breakable Holds for ADA seating
From: Patrick FitzGerald <bounce-patrickfitzgerald8839@tessituranetwork.com> Sent: 10/28/2014 8:40:51 AM
Mark--
We are using breakable holds for ADA seating. I can send you our end user documentation that shows some of the setup and implementation, if you are interested.
For packages, I believe the API methods do not let you break holds with the special requests parameter for fixed seat packages. So, our work around is to have the end user type any requests into a text field.
Please let me know if you need more info, or if you would like a copy of our ADA documentation.
Patrick