Breakable Holds for ADA seating

For SYOS we do this with seat types and hold codes. We tie each wheelchair to the companion seats next to it (through web code.) When someone buys a wheelchair a CSI is sent to the box office where they can decide what to do with the left over companions. We recently made a change where a supervisor can change the companions by removing the H (handicap) hold from those seats. Once that happens the left over seats are available to sell.

Our SYOS seat map uses a legend and displays messages when someone chooses a wheelchair, companion or removable seat.  You can see it in action here:  http://www.flynntix.org/flynn-mainstage/peter-and-the-starcatcher/SelectSeats?perfNo=11074&perfCodePrefix=FLM15P

I have worked extensively with the box office and our web developer to get all this logic nailed down. If anyone wants to know more I’m happy to chat.

Gloria

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Jesse Dillman
Sent: Tuesday, March 31, 2015 2:49 PM
To: Gloria Ormsby
Subject: Re: [Tessitura Web Forum] Breakable Holds for ADA seating

Patrick,

I stumbled across your post and thought you might have some ideas to help us out as well. A few notes, we do not use the package function at all. We do not require subscribers to buy the same number of tickets to each show, so we sell all subscriptions as single ticket sales with discount price types. We do use TNEW. We do not distinguish between wheelchair or companion seats. Its simply a space for a wheelchair, or a chair can be placed there for a companion.

To remain ADA compliant we have all the wheelchair up online, but have had a few instances of people buying the tickets and not being handicapped or not knowing they were handicap accessible seats. TNEW states that the only way to make the site more foolproof so that they know what they're buying would be an expensive customization. I was wondering if this end user documentation from your company would work for us and the way we operate. If you think so, I'd love to find out how you setup and implement this function online.

Thanks,

Jesse

For SYOS we do this with seat types and hold codes. We tie each wheelchair to the companion seats next to it (through web code.) When someone buys a wheelchair a CSI is sent to the box office where they can decide what to do with the left over companions. We recently made a change where a supervisor can change the companions by removing the H (handicap) hold from those seats. Once that happens the left over seats are available to sell.

Our SYOS seat map uses a legend and displays messages when someone chooses a wheelchair, companion or removable seat.  You can see it in action here:  http://www.flynntix.org/flynn-mainstage/peter-and-the-starcatcher/SelectSeats?perfNo=11074&perfCodePrefix=FLM15P

I have worked extensively with the box office and our web developer to get all this logic nailed down. If anyone wants to know more I’m happy to chat.

Gloria

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Jesse Dillman
Sent: Tuesday, March 31, 2015 2:49 PM
To: Gloria Ormsby
Subject: Re: [Tessitura Web Forum] Breakable Holds for ADA seating

Patrick,

I stumbled across your post and thought you might have some ideas to help us out as well. A few notes, we do not use the package function at all. We do not require subscribers to buy the same number of tickets to each show, so we sell all subscriptions as single ticket sales with discount price types. We do use TNEW. We do not distinguish between wheelchair or companion seats. Its simply a space for a wheelchair, or a chair can be placed there for a companion.

To remain ADA compliant we have all the wheelchair up online, but have had a few instances of people buying the tickets and not being handicapped or not knowing they were handicap accessible seats. TNEW states that the only way to make the site more foolproof so that they know what they're buying would be an expensive customization. I was wondering if this end user documentation from your company would work for us and the way we operate. If you think so, I'd love to find out how you setup and implement this function online.

Thanks,

Jesse