Breakable Holds for ADA seating

Hey Mark,

I implemented that when I was at Melbourne Recital Centre (through a Made Media website) so that we could sell accessible and restricted view seating online, but I'm not sure if they are still utilizing that functionality or not.

Were you hoping to find out anything in particular?

Beau @ Arts Centre Melbourne

Hi Beau, my first task is to find if anybody is actually using it, secondly if they are using it with seated packages. 

Thanks for the lead, I'll check out MRC.

Awesome!  Their fixed packages are currently sold unseated, but this might change in the next few days. The best person to contact there is Courtney Beeren (listed in the directory on TN.com).

BV

Mark--

We are using breakable holds for ADA seating. I can send you our end user documentation that shows some of the setup and implementation, if you are interested.

For packages, I believe the API methods do not let you break holds with the special requests parameter for fixed seat packages.  So, our work around is to have the end user type any requests into a text field. 

Please let me know if you need more info, or if you would like a copy of our ADA documentation.

Thanks,

Patrick

Mark--

We are using breakable holds for ADA seating. I can send you our end user documentation that shows some of the setup and implementation, if you are interested.

For packages, I believe the API methods do not let you break holds with the special requests parameter for fixed seat packages.  So, our work around is to have the end user type any requests into a text field. 

Please let me know if you need more info, or if you would like a copy of our ADA documentation.

Thanks,

Patrick

We are looking into doing this online but we've been told that because we're still on version 10 that it's impossible until we upgrade. I'd still be interested in how you implemented it, the work around you developed and your ADA documentation. 

Thanks in advance. 

Adria

Patrick,

I stumbled across your post and thought you might have some ideas to help us out as well. A few notes, we do not use the package function at all. We do not require subscribers to buy the same number of tickets to each show, so we sell all subscriptions as single ticket sales with discount price types. We do use TNEW. We do not distinguish between wheelchair or companion seats. Its simply a space for a wheelchair, or a chair can be placed there for a companion.

To remain ADA compliant we have all the wheelchair up online, but have had a few instances of people buying the tickets and not being handicapped or not knowing they were handicap accessible seats. TNEW states that the only way to make the site more foolproof so that they know what they're buying would be an expensive customization. I was wondering if this end user documentation from your company would work for us and the way we operate. If you think so, I'd love to find out how you setup and implement this function online.

Thanks,

Jesse

Jesse,

You mentioned that sometimes your patrons are not even aware that they have purchased accessible seating.  There are a couple of things you could accomplish via ticketing setup to increase the visibility of accessible seating that TNEW would present as a part of it's standard functionality.  

1. A additional price type called "Accessible".  This would be priced the same as your Adult tickets.  On SYOS maps, the Accessible price type would appear when you hover the mouse over the seats, just like the Adult price type currently displays.  The price point is listed alongside the price type on the display, which can promote the fact that your Accessible seats are not sold at a discount (which is also an ADA compliance requirement)

2.  For performances that are sold via Best Seating (General Admission) you could create a specific zone in the facility called Accessible.  This would clearly highlight that the patron is selecting accessible seats.  This is also an option for SYOS shows. The zone name shows up in the cart and on the confirmation, regardless of whether a show uses Best Available or SYOS.

I hope this gives you some options to heighten the visibility of your accessible seats on line.

Let me know if you have any additional questions.