Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. It appears the Box Office completed the transaction correctly. The seats differ, but the prices are the same. In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the patron and marked as Reserved, Paid. The Box Office is unable to reprint the PAH tickets for the new date. In the Order screen, after clicking Print Order, the Request PAH Reprint is not available, and we cannot determine how to reprint PAH tickets for this patron.We are still relatively new to Tessitura with our final go-live scheduled for a few weeks.I'm certain we have overlooked something obvious, but hoping someone can help.Best RegardsWendell BaskinBass Hall - Fort Worth
I am not sure if the PAH feature is used the same everywhere but if we need to do an exchange and email the new tickets out we will process the transaction on a new order. Our PAH is also located in the Delivery method drop down on the order screen so that may be different that your setup. Once we have completed the transaction we will hit "Done" instead of "Print Order". Hopefully that solves it for you.
Thank you, Logan
We:
returned the seats, effectively canceling the order
applied the “returned” money to On Account for the patron
created a new order, paying with the On Account funds
And it worked great
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Logan Heinsch Sent: Wednesday, June 26, 2013 12:44 To: Wendell Baskin Subject: Re: [Tessitura Ticketing Forum] Reprint PAH when the order changed
From: Wendell Baskin <bounce-wendellbaskin7249@tessituranetwork.com> Sent: 6/26/2013 12:24:31 PM
Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. It appears the Box Office completed the transaction correctly. The seats differ, but the prices are the same. In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the patron and marked as Reserved, Paid. The Box Office is unable to reprint the PAH tickets for the new date. In the Order screen, after clicking Print Order, the Request PAH Reprint is not available, and we cannot determine how to reprint PAH tickets for this patron. We are still relatively new to Tessitura with our final go-live scheduled for a few weeks. I'm certain we have overlooked something obvious, but hoping someone can help. Best Regards Wendell Baskin Bass Hall - Fort Worth
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We have found that if we print the physical tickets and discard them, the PAH reprint option is then available and works fine.
A little wasteful, but it works.
Why not set up a NULL printer? You will not have waste ticket stock then.
That's a great idea! Thank you :)
Can I ask if you're also completing exchanges within a new order to make reprinting more straightforward?
Whenever possible we process exchanges in a new order. This makes selecting PAH if desired a smoother step (it would be an original print instead of a reprint) and also allows our exchange fee to reflect accurately.
:)