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Reprint PAH when the order changed

Former Member
Former Member $organization

Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. 

Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. 
It appears the Box Office completed the transaction correctly.  The seats differ, but the prices are the same.  
In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the  patron and marked as Reserved, Paid. 

The Box Office is unable to reprint the PAH tickets for the new date. 
In the Order screen, after clicking Print Order, the Request PAH Reprint  is not available, and we cannot determine how to reprint PAH tickets for this patron.
We are still relatively new to Tessitura with our final go-live scheduled for a few weeks.
I'm certain we have overlooked something obvious, but hoping someone can help.

Best Regards
Wendell Baskin
Bass Hall - Fort Worth

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  • Former Member
    Former Member $organization

    Thank you, Logan

     

    We:

       returned the seats, effectively canceling the order

       applied the “returned” money to On Account for the patron

       created a new order, paying with the On Account funds

                        And it worked great

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Logan Heinsch
    Sent: Wednesday, June 26, 2013 12:44
    To: Wendell Baskin
    Subject: Re: [Tessitura Ticketing Forum] Reprint PAH when the order changed

     

    I am not sure if the PAH feature is used the same everywhere but if we need to do an exchange and email the new tickets out we will process the transaction on a new order. 

    Our PAH is also located in the Delivery method drop down on the order screen so that may be different that your setup. Once we have completed the transaction we will hit "Done" instead of "Print Order". 

    Hopefully that solves it for you.  

    From: Wendell Baskin <bounce-wendellbaskin7249@tessituranetwork.com>
    Sent: 6/26/2013 12:24:31 PM

    Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. 

    Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. 
    It appears the Box Office completed the transaction correctly.  The seats differ, but the prices are the same.  
    In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the  patron and marked as Reserved, Paid. 

    The Box Office is unable to reprint the PAH tickets for the new date. 
    In the Order screen, after clicking Print Order, the Request PAH Reprint  is not available, and we cannot determine how to reprint PAH tickets for this patron.
    We are still relatively new to Tessitura with our final go-live scheduled for a few weeks.
    I'm certain we have overlooked something obvious, but hoping someone can help.

    Best Regards
    Wendell Baskin
    Bass Hall - Fort Worth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Thank you, Logan

     

    We:

       returned the seats, effectively canceling the order

       applied the “returned” money to On Account for the patron

       created a new order, paying with the On Account funds

                        And it worked great

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Logan Heinsch
    Sent: Wednesday, June 26, 2013 12:44
    To: Wendell Baskin
    Subject: Re: [Tessitura Ticketing Forum] Reprint PAH when the order changed

     

    I am not sure if the PAH feature is used the same everywhere but if we need to do an exchange and email the new tickets out we will process the transaction on a new order. 

    Our PAH is also located in the Delivery method drop down on the order screen so that may be different that your setup. Once we have completed the transaction we will hit "Done" instead of "Print Order". 

    Hopefully that solves it for you.  

    From: Wendell Baskin <bounce-wendellbaskin7249@tessituranetwork.com>
    Sent: 6/26/2013 12:24:31 PM

    Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. 

    Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. 
    It appears the Box Office completed the transaction correctly.  The seats differ, but the prices are the same.  
    In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the  patron and marked as Reserved, Paid. 

    The Box Office is unable to reprint the PAH tickets for the new date. 
    In the Order screen, after clicking Print Order, the Request PAH Reprint  is not available, and we cannot determine how to reprint PAH tickets for this patron.
    We are still relatively new to Tessitura with our final go-live scheduled for a few weeks.
    I'm certain we have overlooked something obvious, but hoping someone can help.

    Best Regards
    Wendell Baskin
    Bass Hall - Fort Worth




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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