Several weeks ago, via the web, a patron purchased tickets to a show schedule for a Saturday night (in August), and the patron received print-at-home tickets for that show. Today, the patron called our Box Office requesting to exchange the tickets for the same show that is scheduled for Friday night. It appears the Box Office completed the transaction correctly. The seats differ, but the prices are the same. In Season Manager the Saturday night seats are now available, and the Friday night seats are assigned to the patron and marked as Reserved, Paid. The Box Office is unable to reprint the PAH tickets for the new date. In the Order screen, after clicking Print Order, the Request PAH Reprint is not available, and we cannot determine how to reprint PAH tickets for this patron.We are still relatively new to Tessitura with our final go-live scheduled for a few weeks.I'm certain we have overlooked something obvious, but hoping someone can help.Best RegardsWendell BaskinBass Hall - Fort Worth
We have found that if we print the physical tickets and discard them, the PAH reprint option is then available and works fine.
A little wasteful, but it works.
Why not set up a NULL printer? You will not have waste ticket stock then.
That's a great idea! Thank you :)