Flex Packages & User Groups

Sandra,

We ran into a similar issue here, every time we added a new price type. Does the Admissions user group have rights to the price types you are using on the web? This has been controlled by ITS and I always forgot to ask them to set up for added price types.

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sandra Berschauer
Sent: Tuesday, June 04, 2013 10:00 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Flex Packages & User Groups

Recently I have wanted our Admissions desk to sell packages that are available on the web and available to the user group I normally work on but the user group Admissions can access the package but it doesn't seat 1 or 2 of the performances in the package. 

The packages are correct and have the MOS selected and onsale to the admissions users (and they can sell the seats in a single performance) just not in the package.  I have checked the user group permissions but haven't found anything that stands out that I'm missing.   

Anyone have a clue?   

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Ray,

Yes,   They have access to those price type in that MOS.  In fact they can sell the events as single tickets same price type.  Just not in a package.  (biggest issue is sometimes they do not know what events I have built into the package- so this is why I thought day of event if they could just sell the package then I could be sure they sold a ticket to our exhibit and the lecture).   Thank you for the comment. 

Yes,  the single performances have access to Admission MOS as well as the Package has access to Admission MOS.  Thank you Mark.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Tuesday, June 04, 2013 10:44 AM
To: Sandra Berschauer
Subject: RE: [Tessitura Ticketing Forum] Flex Packages & User Groups

Hi there!
A quick question: Are the packages being sold in the same Mode of Sale as the performances that are seating properly? 
If the answer is 'no', then you might want to check in the performance setup to see if the individual performance has permission to seat in the package Mode of Sale.
If, the answer is 'yes', then I'll humbly say 'oh' and sit back down.
Best of luck,
Mark Sackett