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Changing Order Date on Subscriptions

Angela Leftwich
$organization

Hey all,

We rollover our fixed seat packages every year with our season announce date as the order date.  We need to be able to report on our subscription sales by campaign day.  We love the option in T-stats for reporting by date, but in order to use that to report on sales by day, we would need to be able to change the date on orders as they are processed.

We haven't been able to find a way to do it...I know you can set modes of sale to allow order date change prior to an order being saved, but is there any way for an operator to change the order date after it has been saved?

Thanks,

Angela

  • $organization

    Hi Angela,

    Not sure if this is helpful but when you set up the rollover manager you can actually leave the order date field blank so the operator could select the current day when the renewal happens.

  • $organization

    I believe (although I've been out of ticketing for a few years) that you can set the transaction rules by mode of sale to allow the date in a new order to be fixed to the current date or editable.  I can't recall if this carries over to opening up a completed or rollover order and changing the date.

  • $organization

    Hi Angela!

     

    In the MOS that you roll over into, you can also check “Edit Date” so that a user can change the order date as they’re processing the order. It’s not quite as effective as Beth’s suggestion of leaving the order date blank when rolling over (since that forces the entry) but it’s an option if you want to start from everything having one fixed date (e.g. season launch) and let the user change it.

     

    Jonathan

     

     

  • $organization

    Thank you SO much!  That is exactly what we needed!

     

    Angela Leftwich | 615-782-6573 | aleftwich@tpac.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Friday, March 22, 2013 4:08 PM
    To: Angela Leftwich
    Subject: Re: [Tessitura Ticketing Forum] Changing Order Date on Subscriptions

     

    Hi Angela,

    Not sure if this is helpful but when you set up the rollover manager you can actually leave the order date field blank so the operator could select the current day when the renewal happens.

    From: Angela Leftwich <bounce-angelaleftwich7414@tessituranetwork.com>
    Sent: 3/22/2013 3:19:38 PM

    Hey all,

    We rollover our fixed seat packages every year with our season announce date as the order date.  We need to be able to report on our subscription sales by campaign day.  We love the option in T-stats for reporting by date, but in order to use that to report on sales by day, we would need to be able to change the date on orders as they are processed.

    We haven't been able to find a way to do it...I know you can set modes of sale to allow order date change prior to an order being saved, but is there any way for an operator to change the order date after it has been saved?

    Thanks,

    Angela




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Angela,

    We always do our roll overs with a blank order date so the agent can enter the order date based on the date the order is renewed for that exact reason with reporting. The only way I know to change order date on an order is through the back end up dating the order table.

    Teresa


    Sent via the Samsung Galaxy S™III, an AT&T 4G LTE smartphone

    Angela Leftwich <bounce-angelaleftwich7414@tessituranetwork.com> wrote:

    Hey all,

    We rollover our fixed seat packages every year with our season announce date as the order date.  We need to be able to report on our subscription sales by campaign day.  We love the option in T-stats for reporting by date, but in order to use that to report on sales by day, we would need to be able to change the date on orders as they are processed.

    We haven't been able to find a way to do it...I know you can set modes of sale to allow order date change prior to an order being saved, but is there any way for an operator to change the order date after it has been saved?

    Thanks,

    Angela




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Actually, that control only lets you edit the date on new orders.  You cannot edit the date on saved orders, including rollover orders.

     

    Kevin Sheehan

    Senior Technical Writer & Consultant

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com