Hello Everyone,
I have noticed that recently that when printing tickets for an order, some of the tickets for the same order, same show, come out of the printer missing ticket text. What seems to be missing consistently is just one side of the section, row, seat data and then sometimes its the middle of the ticket text.
It will be perfect on one ticket within the same order, and then next one that comes out of the printer is wrong. Sometimes it even prints strange characters. I have never seen this until recently. Does anyone know what might be causing this?
Thanks,
Amy Aldrich
Boston Symphony Orchestra
Ticket Operations Manager
Hi Amy,
Good day.
there are three types of SQL statement can be caught by sql profiler.
tickets: TP_GET_TICKET_ORD_ELEMENTS
receipts: TP_GET_RECEIPT_INFO
headers: TP_GET_HEADER_ELEMENTS
try to print these tickets again.
then find out what SQL statement is passing through.
then you can find out what is wrong.
have fun. :-) :-) :-)
thank you for your time.
Ben
Are the tickets in the order the same pricetype? It might be that the ticket design for the pricetype of the oddly printed ticket is the problem.