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Printed Tickets Missing Data

Amy Aldrich
$organization

Hello Everyone,

I have noticed that recently that when printing tickets for an order, some of the tickets for the same order, same show, come out of the printer missing ticket text. What seems to be missing consistently is just one side of the section, row, seat data and then sometimes its the middle of the ticket text. 

It will be perfect on one ticket within the same order, and then next one that comes out of the printer is wrong. Sometimes it even prints strange characters. I have never seen this until recently. Does anyone know what might be causing this?

Thanks,

Amy Aldrich

Boston Symphony Orchestra

Ticket Operations Manager

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  • $organization

    Hi Amy,

    Good day.

    there are three types of SQL statement can be caught by sql profiler.

    tickets: TP_GET_TICKET_ORD_ELEMENTS

    receipts: TP_GET_RECEIPT_INFO

    headers: TP_GET_HEADER_ELEMENTS

    try to print these tickets again.

    then find out what SQL statement is passing through.

    then you can find out what is wrong.

    have fun. :-) :-) :-)

    thank you for your time.

    Ben

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  • $organization

    Hi Amy,

    Good day.

    there are three types of SQL statement can be caught by sql profiler.

    tickets: TP_GET_TICKET_ORD_ELEMENTS

    receipts: TP_GET_RECEIPT_INFO

    headers: TP_GET_HEADER_ELEMENTS

    try to print these tickets again.

    then find out what SQL statement is passing through.

    then you can find out what is wrong.

    have fun. :-) :-) :-)

    thank you for your time.

    Ben

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