A company I just started with has already done the rollovers for next season, calling them Placeholders. There are seats in these rollovers so I don't think they are dummy seats but I am not sure what those are anyway. These rollovers only have Purchase price. There is no balance due to pay off when subscribers call to renew. Is this normal? as anyone seen this before?
A company I just started with has already done the rollovers for next season, calling them Placeholders. There are seats in these rollovers so I don't think they are dummy seats but I am not sure what those are anyway. These rollovers only have Purchase price. There is no balance due to pay off when subscribers call to renew. Is this normal? as anyone seen this before? This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I don’t know what would be on the Transactions tab yet. They haven’t renewed yet. So there aren’t transactions that go toward the next season yet.
Adria
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole KeatingSent: Friday, February 22, 2013 8:22 AMTo: Adria GunterSubject: Re: [Tessitura Ticketing Forum] Rollovers with zero balance due
Hmmm
So when you say "Purchase Price" do you mean that money was paid on the order, or we're they showing as $0 value on the order?
What does it say in the Transactions Tab?On Feb 22, 2013, at 5:30 AM, "Adria Gunter" <bounce-adriagunter1034@tessituranetwork.com> wrote:
A company I just started with has already done the rollovers for next season, calling them Placeholders. There are seats in these rollovers so I don't think they are dummy seats but I am not sure what those are anyway. These rollovers only have Purchase price. There is no balance due to pay off when subscribers call to renew. Is this normal? as anyone seen this before?This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Adria,
I think this is enough of an issue to open a help ticket with the support team. It's too weird that the Total Amount field is blank when there are values in the Purchase, Fees, and Contributions fields.
Jared
I can tell you exactly what the problem is, I think, since I had a small subset of my rollover have the same issue. When the performances were set up, one of them did not have the proper price type on it. So four of the five rolled over with the price type and one rolled over with no value. Not to say a $0 value as in a comp, but NO value. Because of that, the order can't complete and won't give you a final balance. Check Subline Items and you should see at least one of your performances has no value. It's a pretty easy fix, too. Just cancel the rollover, attach the price type to the performance, and then reroll.