• Replies 4 replies
  • Subscribers 414 subscribers
  • Views 36 views
  • Users 0 members are here
Related

recording concession card details

Courtney Beeren
$organization

Hi,

We're looking at recording concession card details (e.g. card number and expiry date) within a constituents account. Just wondering if there are other organisations out there doing the same thing, and if so where they record these details? We're looking for an out of the box solution, but are curious to custom solutions too.

 

 

Thanks,

Courtney

  • $organization

    Hi Courtney,

    For new concession members, we record their concession numbers as a custom Attribute.

    However, when we have in the past considered creating new Constituencies that mirror common concessions (student, senior, healthcare card holder).

    When we did consider it, I imagined that we could continue to record their concession number as a custom Attribute, but leverage the Constituency for reporting, and also lock concession online price types to customers with a concession Constituency via web rankings in the same fashion we lock  member price types to those with a Member Constituency.

    We did not go down the second path, but I believe there is a lot of flexibility there. For greater privacy, you could even just have the concession Constituency with the end date be the concession expiration date, and have business practices that ensure a staff member sighted the valid concession card.

    Best of luck!

    Nicholas

  • $organization

    Hi Courtney,

     

    I bet you could do something with attributes- either one attribute of ‘concession card holder’ with a value of number + expiry, or separate attributes for each (though that could get a little messy).  Or maybe a combination of constituency (card holder- then you could set the expiry at that level) and an attribute with the number?...

     

    Cheers,
    Kathleen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Courtney Beeren
    Sent: Friday, 8 February 2013 10:48 PM
    To: Kathleen Smith
    Subject: [Tessitura Ticketing Forum] recording concession card details

     

    Hi,

    We're looking at recording concession card details (e.g. card number and expiry date) within a constituents account. Just wondering if there are other organisations out there doing the same thing, and if so where they record these details? We're looking for an out of the box solution, but are curious to custom solutions too.

     

     

    Thanks,

    Courtney




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    Click here to report this email as spam.

  • $organization
    I'm wondering if relationships couldn't work for this purpose. You could have a group account called "Concession Card" and affliate individuals to it, and use the title field to hold your card number. The advantage of using affliations is that there are already start and end date fields in place.
     
    It might make more sense, though, to build a custom screen that would hold the card number, start date, and end date. This would allow you to lock it down so that it couldn't be edited except by the appropriate people.
     
    ================================
    Lucie Spieler
    IT Development and Training Manager
    Editor, Season Program
    Florida Grand Opera
  • $organization

    Thanks Nicholas. Attributes was our first thought too, but we were curious to see if others were doing it.

     

    Courtney

     

    From: Nicholas Hudson-Ellis [mailto:bounce-nicholashudsonellis2615@tessituranetwork.com]
    Sent: Monday, 11 February 2013 12:14 PM
    To: Courtney Beeren
    Subject: Re: [Tessitura Ticketing Forum] recording concession card details

     

    Hi Courtney,

    For new concession members, we record their concession numbers as a custom Attribute.

    However, when we have in the past considered creating new Constituencies that mirror common concessions (student, senior, healthcare card holder).

    When we did consider it, I imagined that we could continue to record their concession number as a custom Attribute, but leverage the Constituency for reporting, and also lock concession online price types to customers with a concession Constituency via web rankings in the same fashion we lock  member price types to those with a Member Constituency.

    We did not go down the second path, but I believe there is a lot of flexibility there. For greater privacy, you could even just have the concession Constituency with the end date be the concession expiration date, and have business practices that ensure a staff member sighted the valid concession card.

    Best of luck!

    Nicholas

    From: Courtney Beeren <bounce-courtneybeeren3479@tessituranetwork.com>
    Sent: 2/7/2013 10:40:06 PM

    Hi,

    We're looking at recording concession card details (e.g. card number and expiry date) within a constituents account. Just wondering if there are other organisations out there doing the same thing, and if so where they record these details? We're looking for an out of the box solution, but are curious to custom solutions too.

     

     

    Thanks,

    Courtney




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!