Agency reservations

You could pay for the tickets with an invoice payment method, then if some tickets get returned you put the money on account and then apply that on account money to the invoice along with the final payment for the tickets they actually use.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

Hi Nicola,

We use a separate comp price type “consignment” for this and will also show up on sales reports with no dollar amount attached. It still means having to return unused tickets to the system but no refunding or payment methods are involved.

Courtney

From: Beth Gilliland [mailto:bounce-bethgilliland6030@tessituranetwork.com]
Sent: Wednesday, 23 January 2013 9:29 AM
To: Courtney Beeren
Subject: Re: [Tessitura Ticketing Forum] Agency reservations

Nicola-

I don't believe you can print tickets in Tessitura without paying for them, so in effect, you can't print solely from a reservation (I believe we did the same in our former system as well). Our new consignment process in Tessitura is to "sell" a block of tickets to the General Public account, then we use a payment method of "Consignment", and print the tickets.

After the show (or upon receipt of payment and unused tickets), we return ALL the tickets and credit the full amount back to the Consignment pay type, so it is zeroed out at the end of the night. Then we "resell" the tickets using the correct price types (sometimes they change at point of sale) and actual payment methods, and then reprint tickets to a "null" printer type (without wasting any ticket stock).

This in effect gets us to where we would be if we had used Tessitura for the sales at the run-out venue, with correct prices, payments, etc.

Some things to consider:

- Unless you have a specific Consignment MOS (we don't yet), you may need to override fees.

- If you use NSCAN, this may not work for you as you will invalidate tickets that people have in hand. (We do all the returns/resell post-show, and don't have NSCAN, so it is not a problem for us as of yet).

- We also have very few shows for which we do this consignment work, so I'm not sure how it will scale for what your organization might do. We print and resell all within the same evening.

I can hook you up with our awesome ticket office staff if you have questions!

Beth

---------------------

BETH GILLILAND
UMS Tessitura System Administrator 
bethgill@umich.edu
www.ums.org  //  www.umslobby.org

Hi

My old system had a function whereby I could create an 'Agency Reservation' and it would let me print the tickets from the reservation and they would remain on hold so when the agent returned any tickets to me that they hadn't sold I could release those from the reservation and run through the payment for the tickets they had sold.

Currently on Tess we are selling the tickets through and then having to return them in the system when an agent returns any to us that we didn't sell which shows as a refund.

Is there currently a way for us to print the tickets without selling them through for agents like I had with my old system?

Thanks

Nicola

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